Program Manager

Alliance for Positive Health•Albany, NY

4d•$0 - $62,400

About The Position

The Program Manager oversees and develops culturally competent, comprehensive, high-quality services for people living with HIV/AIDS (PLWHA) through the Ryan White Supportive Services program. The role maintains regulatory compliance and consumer satisfaction, ensures program goals and objectives are achieved, and is responsible for staff supervision, quality assurance, and service coordination. The Program Manager applies confidentiality practices in accordance with HIPAA, Article 27-F, agency policies, and other applicable regulations; trains and supervises staff; and ensures effective service delivery and positive health outcomes. The role reviews service documentation and client files, coordinates reporting and health information across interdisciplinary teams, and meets funder outcomes. It also contributes to department leadership, represents the agency in community settings, and may oversee a designated site or support testing and outreach activities when applicable. The position requires independent transportation and travel throughout the program catchment area. Managers must spend at least one day per week in the assigned office of direct reports when it differs from their own assigned office.

Requirements

Four years of experience in the human services field, including two years in a supervisory capacity.
One to two years of experience working in HIV/AIDS or another chronic illness field.
Independent means of transportation and ability to travel throughout the catchment area as program needs require.
Ability to spend a minimum of one day per week in the assigned office of direct reports when that office differs from the manager’s assigned office.
Commitment to the agency’s mission, values, and goals.
Ability to interact with people from diverse backgrounds with mutual respect, inclusion, enrichment, and growth.
Knowledge of and sensitivity to target populations, HIV/AIDS, hepatitis, substance abuse, and other chronic illnesses.
Excellent written, verbal, and interpersonal communication skills.
Excellent time management and organizational skills, with the ability to manage multiple tasks and priorities with attention to detail.
Knowledge of best practices applicable to assigned programs and services.
Ability to assess and evaluate community trends and recommend adaptations to service delivery; receptiveness to community feedback and input.
Ability to build and support team rapport.
Ability to maintain professional boundaries within agency and grant guidelines and with clients and external service providers.
If applicable to program management, must meet requirements for clearance to NYS Department of Corrections facilities.

Nice To Haves

Bachelor’s degree in Human Services preferred, unless required by the grant.
Bilingual ability.

Responsibilities

Apply confidentiality best practices in job duties and communications in accordance with HIPAA, Article 27-F, agency policies and procedures, and other applicable regulations.
Enforce HIV confidentiality and HIPAA requirements with staff, and ensure staff are trained in and follow confidentiality policies and procedures.
Regularly supervise designated staff and ensure staff receive training, timely performance appraisals, and corrective action when warranted.
Ensure best practices in service delivery; develop strategies to increase engagement and positive health outcomes, tailoring services to target populations and incorporating the Transtheoretical Model of Behavior Change where applicable.
Conduct quality assurance reviews and provide staff feedback to ensure deliverables meet funder and agency standards.
Review staff reporting forms and client files for thorough, complete documentation that complies with program standards.
Coordinate or submit service documentation, client health indicators, contact and history information, and other data and outcomes reporting required by program standards.
Ensure effective communication of client health information among internal and external interdisciplinary teams.
Meet outcomes required by funding sources.
When applicable, ensure assigned care managers provide billable services in accordance with health home program guidelines.
Participate as a member of the department leadership team by identifying service gaps, client and community trends, and training needs, and recommending strategies for best practices and policy implementation.
When applicable, oversee a designated site and liaise with the landlord or Finance & Operations Department regarding building issues.
When applicable, be willing to train in and become familiar with testing, the testing program and CTR process, targeted outreach, and driving the testing van for agency events.
Represent the Alliance for Positive Health at community meetings, conferences, and other events, as applicable.
Perform other duties as assigned.