Program Manager

Stanford Health Care•Menlo Park, CA

About The Position

The Program Manager leads functional and cross-functional improvement programs by defining program intent, overseeing program goals and deliverables, and tracking and reporting progress to ensure goals are met. The role provides program leadership for assigned improvement efforts and manages, assesses, and documents program scope using a standard A3 template. The position works with management, stakeholders, hospital departments, physician groups, vendors, and program champions to define and implement program strategies, coordinate training, develop communications, and maintain implementation and outcome data. It also supports strategic alignment with organizational initiatives, develops input for the Director on client business objectives, and partners with Operations Managers on leadership needs and team capacity. The role coaches staff through change and continuous improvement processes and maintains accurate, timely, and auditable project records and cost estimates. For Facilities Services employees specifically, the position may require on-call availability outside standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies. Candidates and employees are expected to adopt and execute Stanford Health Care’s C-I-CARE standards for patient-, family-, and colleague-centered interactions.

Requirements

Bachelor’s degree in a work-related discipline or field from an accredited college or university.
Two to three years of progressively responsible and directly related work experience.
Demonstrated ability to act as a thought leader and operational expert for assigned areas.
Ability to communicate effectively across organizational levels, including when instructing, persuading, negotiating, resolving conflicts, consulting, and advising.
Demonstrated experience developing effective written communications, reports, and summaries.
Ability to establish and maintain effective relationships with diverse groups and gain cooperation from people within and outside the organization.
Ability to plan, organize, motivate, mentor, direct, and evaluate the work of others.
Ability to influence others.
Ability to resolve conflicts or negotiate to achieve positive results and maintain effective interpersonal relationships.
Knowledge of Lean, Just-in-Time (JIT), Six Sigma, and/or Agile/Scrum techniques.
Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Access, Project, and Outlook.
Knowledge of business and management principles, strategic planning, leadership development, and education techniques.
Commitment to adopting and executing Stanford Health Care’s C-I-CARE standards for interactions with patients, families, and colleagues.

Nice To Haves

Project Management Professional (PMP) certification is preferred.

Responsibilities

Provide leadership for assigned functional and cross-functional program improvement efforts.
Manage, assess, and document program improvement efforts and scope using the standard A3 template.
Define project scope, goals, and deliverables in collaboration with management and stakeholders.
Implement quality-control measures to ensure compliance with department, hospital, University, and government policies and regulations.
Coordinate and participate in staff training and competency assessments for program equipment, supplies, and techniques.
Develop unit programs, roles and responsibilities, and program algorithms as appropriate.
Review participant performance reports with relevant contacts and provide coaching or training as needed.
Track equipment technology advancements, recommend equipment additions or replacements, and coordinate equipment trials.
Conduct rounds in patient-care areas to provide consultation and coaching, promote program goals, and support a safe environment.
Coordinate training and implementation of program strategies.
Work with program champions, vendors, and hospital departments to develop and distribute publicity materials.
Collaborate with organizational stakeholders to support consistent application of program practices across groups.
Serve on a program committee, report results to Senior Leadership through appropriate communication channels, and attend unit-based meetings to address program issues.
Maintain data related to program implementation and injuries, including injury expense reduction, with relevant hospital departments.
Maintain quarterly dashboards of outcome and process metrics.
Coordinate interdisciplinary program communications, including paper forms and patient handouts.
Manage program design and structure to align with organizational initiatives and projects; develop strategic input for the Director regarding current and future client business objectives.
Partner with Operations Managers to identify and develop leadership needs and departmental capacity, and facilitate strategic changes in project scope or assignments across the team.
Coach and mentor department staff through change processes and continuous-improvement cycles.
Develop relationships with departments and physician groups and understand their workflows.
Prepare and maintain accurate, coherent, timely, and auditable project records and cost estimates, as applicable, within department guidelines.
For Facilities Services employees, be available on call during non-standard hours, including nights, weekends, and holidays, as business needs and emergencies require.