Program Manager

Stanford Health Care•Menlo Park, CA

12d

About The Position

The Program Manager is a business operations and strategic partner supporting Facilities Services' capital construction portfolio at Stanford Health Care. The role combines construction project management, project controls, financial and operational analysis, and program governance to strengthen project oversight, improve processes, and support decision-making. The Program Manager uses PMWeb and other enterprise platforms to turn project and operational data into insights about project performance, resource utilization, and financial outcomes, partnering with Construction Directors, construction managers, project controls, Finance, and other stakeholders. The position coordinates and standardizes capital financial reviews; analyzes budgets and forecasts; oversees resource workload planning and variance analysis; develops project and portfolio dashboards; and establishes consistent reporting and governance practices. It also supports complex capital programs through cross-functional coordination, milestone and risk tracking, stakeholder alignment, and executive-level reporting, while identifying process and operational-efficiency improvements. The role requires construction project management knowledge, financial and operational acumen, analytical thinking, and the ability to independently manage complex initiatives and competing priorities. The broader role description includes leading functional and cross-functional improvement programs: defining program goals, deliverables, scope, and tracking; documenting improvement efforts using the standard A3 template; coordinating training and implementation; maintaining program data and quarterly outcome/process dashboards; and reporting results to senior leadership. The Program Manager collaborates across departments and with program champions, vendors, and stakeholders, supports continuous improvement and organizational change, and maintains accurate, timely, and auditable project records and cost estimates where applicable. The position is with Facilities Services and its Business Operations & Strategic Initiatives team. Facilities Services provides non-clinical support and planning for safe, efficient operations and future growth. This position may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies.

Requirements

Bachelor's degree in a work-related discipline or field from an accredited college or university.
Two to three years of progressively responsible and directly related work experience.
Demonstrated ability to act as a thought leader and operational expert for assigned areas.
Ability to communicate effectively at all organizational levels, including in situations requiring instruction, persuasion, negotiation, conflict resolution, consulting, and advising.
Demonstrated experience developing effective written communications, reports, and summaries.
Ability to establish and maintain effective relationships with diverse groups inside and outside the organization and gain their cooperation.
Ability to plan, organize, motivate, mentor, direct, and evaluate the work of others.
Ability to influence others.
Ability to resolve conflicts or negotiate to achieve positive results and maintain effective interpersonal relationships.
Knowledge of Lean, Just-in-Time (JIT), Six Sigma, and/or Agile/Scrum techniques.
Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Access, Project, and Outlook.
Knowledge of business and management principles, strategic planning, leadership development, and education techniques.
Commitment to Stanford Health Care's C-I-CARE standards for patient- and family-centered interactions.
May require on-call availability during non-standard hours, including nights, weekends, and holidays.

Nice To Haves

PMP (Project Management Professional) certification is preferred.

Responsibilities

Provide program leadership for assigned functional and cross-functional improvement efforts.
Manage, assess, and document program improvement efforts and scope using the standard A3 template.
Define project scope, goals, and deliverables in collaboration with management and stakeholders.
Implement quality-control measures to support compliance with department, hospital, University, and government requirements.
Coordinate staff training and competency assessments related to program equipment, supplies, and techniques.
Develop unit programs, roles and responsibilities, and program algorithms as appropriate.
Review participant-performance reports with relevant departments and provide coaching or training as needed.
Track equipment technology advancements, recommend equipment additions or replacements, and coordinate equipment trials.
Conduct rounds in patient-care areas to provide consultation and coaching, promote program goals, and support a safe environment.
Coordinate training and implementation of program strategies.
Work with program champions, vendors, and hospital departments to develop and distribute program publicity materials.
Collaborate with organizational stakeholders to support consistent application of program practices across groups.
Serve on program committees, report results to senior leadership through appropriate channels, and attend unit-based meetings to address program issues.
Maintain data related to program implementation and injuries, including injury expense reduction, with relevant hospital departments.
Maintain quarterly dashboards of outcome and process metrics.
Coordinate interdisciplinary program communications, including paper forms and patient handouts.
Manage program design and structure in alignment with organizational initiatives and projects; provide strategic input to the Director regarding client business objectives for current and future projects.
Partner with Operations Managers to identify leadership needs and internal capacity, and facilitate strategic changes in project scope or team assignments.
Coach and mentor department staff through change processes and continuous-improvement cycles.
Develop relationships with departments and physician groups, and understand their workflows.
Prepare and maintain accurate, coherent, timely, and auditable project records and cost estimates, as applicable.
Coordinate and standardize capital financial reviews; analyze project budgets and forecasts; oversee resource workload planning and variance analysis.
Develop project and portfolio dashboards and establish consistent reporting and governance practices.
Support capital programs through cross-functional coordination, milestone and risk tracking, stakeholder alignment, and executive-level reporting.
Identify opportunities to improve project management processes and operational efficiency.
Use PMWeb and other enterprise platforms to translate project and operational data into actionable insights.