Program Manager, Federal

Hypori

1d • $160,000 - $180,000

About The Position

Hypori is seeking a strategic, delivery-focused Program Manager to join its Customer Success team and lead a portfolio of important Department of War customer relationships. The role directs critical system implementations and serves as the primary contact for delivery and technical stakeholders from implementation through adoption. The Strategic Account Director manages the commercial and executive relationship. The Program Manager reports to the Senior Director of Customer Operations and Delivery.

This high-impact role is responsible for the success and operationalization of major deployments in customer environments. The Program Manager represents the customer internally at Hypori and partners across the company, including with executive leadership. The position is based in the Washington, DC metro area, Virginia, or Southern Colorado, with travel up to 25%.

Requirements

• 8–10 years of Department of War program management experience across complex, multi-program enterprise organizations, including managing dependencies across a large portfolio of strategic customers.
• Active Project Management Professional (PMP) certification.
• Active Department of War Secret clearance (Tier 3 investigation), with the ability to obtain a Top Secret clearance (Tier 5 investigation).
• U.S. citizenship.
• Proficiency with software delivery methodologies and portfolio management for SaaS, on-premises, or hybrid deployments.
• Proficiency with Salesforce and a Customer Success platform, such as Planhat, Gainsight, ChurnZero, or Totango.
• Extensive experience with complex U.S. federal government or public sector compliance requirements.
• Experience acting as a liaison between business stakeholders and development teams to deliver technical requirements.
• A proven record of defining and maintaining a consistent, traceable decision-making process across diverse stakeholders.
• Exceptional communication and presentation skills, including briefing senior leaders (GO, SES, and C-suite).

Nice To Haves

• Active Top Secret clearance.
• Experience with mobile, BYOD, VDI, or zero trust deployments.
• Familiarity with federal security requirements such as IL5, FedRAMP, and the ATO process.
• Experience at a high-growth SaaS company.
• Military service or Department of War civilian experience.

Responsibilities

• Direct the definition, planning, execution, and monitoring of a portfolio of strategic programs and projects across the Department of War.
• Provide weekly, and sometimes daily, program and project management throughout the program lifecycle, monitoring progress against milestones.
• Align Federal Programs personnel across customer engagements and internal projects.
• Identify and manage program risks and issues, and define corrective actions to avoid or minimize implementation disruption.
• Design program playbooks to standardize repeatable implementation processes across similar customers.
• Serve as the primary point of contact for delivery and technical stakeholders implementing Hypori in complex government environments.
• Engage internal and external stakeholders on programmatic and technical topics, including product capabilities, implementation requirements such as RMF, network, and authentication, and enterprise-wide end-user rollouts.
• Develop Statements of Work, government proposals, and procurement documents, including implementation scope, deployment requirements, and technical specifications, supporting opportunities led by the Strategic Account Director.
• Monitor product adoption and usage health across the portfolio and proactively engage internal teams and customers to address accounts at risk of low adoption or non-renewal.
• Build and run the monthly and quarterly rhythm of business for federal customers, including performance impact reviews, strategy sessions, and status reviews.
• Establish delivery metrics and build reports and dashboards showing customer success, project execution, program health, and progress against KPIs.
• Partner with Marketing and customer representatives on communications supporting deployment milestones, feature adoption, and program status.
• Represent Hypori’s product and customer implementations at trade shows, conferences, and working groups.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Parental leave.
• Life and disability packages.
• 401(k) plan with employer-matching contributions that vest starting from the first day of employment.
• Annual performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed