Program Manager - US

Bottomline • Portsmouth, NH

18h

About The Position

We are looking for a Program Manager to innovate, win and grow with us! We are looking for a motivated, independent Program Manager who thrives in a collaborative, fast-paced product environment. This role leads the delivery of complex programs and projects across Product, Technology and other Bottomline functions, as well as initiatives involving Customers and Partners.

Requirements

• Strong ability to lead and collaborate across cross-functional teams, driving delivery and ensuring accountability.
• Ability to build strong relationships, negotiate priorities, and influence decisions across teams and leadership levels.
• Experience managing multiple concurrent programs/projects in a fast-paced environment, adjusting priorities in line with business needs.
• Solid understanding of project and program management methodologies (e.g., Waterfall, Agile, hybrid models).
• Strong organizational and planning skills, with attention to detail and the ability to create clear documentation, reports, and communication materials.
• Good understanding of the product development lifecycle, including agile frameworks (Scrum, Kanban).
• Ability to interpret data, draw insights, and communicate findings to diverse audiences.
• Excellent written and verbal communication skills tailored to technical and non-technical audiences.
• Proven experience communicating and presenting confidently to senior leadership and executive stakeholders.
• Proficiency with industry-standard tools and systems (e.g., JIRA, Confluence, MS Office/365).
• Proven success operating across all levels and functions within an organization
• Demonstrated success delivering outcomes in a matrixed, fast-paced environment
• Bachelor’s degree or equivalent experience
• 3 to 5 years or more of hands-on program or project management experience

Nice To Haves

• Background in SaaS or cloud-based products would be advantageous.

Responsibilities

• Lead end-to-end planning, execution, and delivery of complex cross-functional programs and projects, including but not limited to customer deployments, migrations, product end-of-life initiatives, and revenue-growth initiatives.
• Define program/project scope, success metrics, deliverables, timelines, and governance frameworks.
• Maintain strong delivery momentum through proactive risk, issue, and dependency management, ensuring clear and actionable mitigation plans.
• Drive operational excellence by continuously improving processes, tools, and reporting practices.
• Implement effective governance structures (e.g., steering committees, working groups, roadmap reviews, checkpoints) that maintain alignment and accountability.
• Establish clear cross-functional communication models and operating rhythms, ensuring clarity of responsibilities, decisions, and expected outcomes.
• Monitor and report on program and project performance, creating clear insights and materials that support decision-making, transparency, and timely escalation.
• Lead and facilitate project and program retrospectives to identify lessons learned and embed continuous improvement.
• Support Product teams with key program and project administration when required.
• Organize and facilitate stakeholder and product initiative meetings.
• Lead change-management activities to drive successful adoption of new processes, technologies, and product capabilities.

Benefits

• We welcome talent at all career stages and are dedicated to understanding and supporting additional needs.
• We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree