Program Manager

North Chicago Community Partners NFP•Lake Bluff, IL

3d•Onsite

About The Position

North Chicago Community Partners (NCCP) is seeking a motivated and experienced Program Manager to join its leadership team. The Program Manager supervises a small team of employees at a designated school site and oversees and coordinates educational programs intended to improve student learning outcomes. The role works with cross-functional teams and stakeholders who share NCCP’s mission. The position is in person and full time, with weekday hours generally scheduled Monday through Thursday and Fridays on non-school days. Occasional weekday evenings and weekends are required. The salary range is $55,000–$68,000, based on experience and qualifications. The Program Manager reports to the Program Director.

Requirements

College courses in Education, Program Management, or a related field of study.
Proven experience in program management.
Proven experience as an effective coach.
Strong understanding of educational best practices, standards, and operations.
Excellent interpersonal and communication skills for collaboration and stakeholder engagement.
Proficiency in data analysis and reporting tools to assess program effectiveness.
Ability to adapt to changing environments and manage challenges effectively.
Strong organization and attention to detail, with the ability to multitask.
Reliable transportation and willingness to use a personal vehicle to transport program or event materials between sites as needed.
Ability to remain stationary or mobile as the shift demands and move equipment or supplies weighing up to 50 pounds.

Nice To Haves

Bachelor’s degree in Education, Program Management, or a related field.
Bilingual Spanish/English skills.
Experience evaluating program efficacy.
Experience directly supervising two or more people.
Experience with Excel and Microsoft Office.

Responsibilities

Directly supervise, lead, and manage program staff, setting clear expectations and fostering accountability and a positive, productive, collaborative work environment.
Oversee the employee experience for direct reports, including onboarding, training, coaching, performance evaluations, professional development, and ongoing performance management.
Provide direction, feedback, and support to develop staff competencies, improve individual performance, and build team capacity.
Address employee performance concerns and workplace challenges, providing guidance, corrective action, and escalation when necessary.
Ensure program operations comply with procedures, organizational policies, safety requirements, and established expectations.
Maintain accountability for the safety, security, and well-being of program participants, employees, and volunteers.
Collect and maintain accurate program documentation, data, and reports.
Build and maintain relationships with community members, school personnel, volunteers, partners, and other stakeholders.
Work with the Community School Initiatives team to support activities and initiatives as assigned.
Lead and participate in professional development trainings.
Collaborate with the broader organization to facilitate school, community, and volunteer programs and events.
Develop and nurture appropriate relationships with stakeholders and maintain NCCP standards of professionalism.
Participate in all trainings and workshops.