Program Manager for the Employee Productivity Program
About The Position
The Program Manager will lead the Workforce Productivity program, translating the CEO’s goal of increasing employee productivity into coordinated initiatives and measurable outcomes. The program aims to help employees work more effectively, improve their experience, and realize measurable value from technology and AI, while supporting the broader objective of keeping run-the-business costs flat and reducing them over time. The role works across Workforce Productivity & Technology, the WPT AI Program team, AI Champions, the AI Center of Excellence, office heads, Learning & Development, Internal Communications, and Corporate Services. It engages employees, gathers needs and ideas, develops and delivers productivity initiatives, and supports adoption of tools and improved ways of working. The role also establishes how progress is measured and reported, including indicators of productivity, technology adoption, and employee experience, and coordinates regular employee events and learning opportunities. The Program Manager manages workstreams, milestones, dependencies, risks, and stakeholder updates, and leads and develops at least one direct report responsible for employee experience, engagement, and interactions with WPT AI solutions. The role is expected to use AI and other appropriate tools to streamline program administration and routine work.
Requirements
- At least 10 years of program management experience, including coordinating complex cross-functional initiatives and delivering agreed outcomes.
- Demonstrated experience designing or delivering employee engagement programs and improving employee experience in a workplace setting.
- Proven ability to plan and facilitate workshops that engage employees, surface opportunities, and develop practical strategies.
- Excellent written and verbal communication skills, including the ability to tailor messages to different audiences and build clear, compelling narratives.
- Strong relationship-building and influencing skills across teams with different priorities, roles, and levels of seniority.
- Ability to manage multiple workstreams, priorities, milestones, and dependencies while maintaining focus on outcomes.
- Ability to bring people together, encourage participation, and motivate others to deliver shared goals.
- Ability to define meaningful success measures, track progress, interpret feedback and results, and communicate outcomes.
- Practical ability to use AI tools to streamline routine work and improve personal productivity, with sound judgment about where human review is needed.
Responsibilities
- Lead planning and coordination of the Workforce Productivity program, translating the CEO’s productivity goal into a portfolio of initiatives and measurable outcomes.
- Identify, assess, and prioritize opportunities to improve employee workflows and experience and support flat or declining run-the-business costs.
- Build relationships across the organization, including with AI Champions, the AI Center of Excellence, office heads, Learning & Development, Internal Communications, Corporate Services, and the WPT AI Program team.
- Engage employees to understand their needs, gather feedback, surface opportunities, and encourage participation in productivity initiatives.
- Design and facilitate workshops that help employees develop practical ideas, solutions, and strategies to improve productivity and workplace experience.
- Coordinate communications, learning, and engagement activities, including at least four employee events or learning opportunities per month that the program sponsors, organizes, or supports.
- Partner with the WPT AI Program team to improve employee awareness, adoption, and experience of AI solutions and other productivity technologies.
- Define program success measures and establish processes to track, evaluate, and report progress and outcomes.
- Manage program workstreams, milestones, dependencies, risks, and stakeholder updates.
- Lead and develop at least one direct report responsible for employee experience, engagement, and improving interactions with WPT AI solutions.
- Use AI and other appropriate tools to streamline program administration and routine work.
Benefits
- Eligible for an annual bonus.
- Comprehensive employee benefits tailored to location.
- Flexible working arrangements.
- Advanced technology and collaborative workspaces.
- Global Orientation program.
- Access to Learning@MSCI, AI Learning Center, LinkedIn Learning Pro, and tailored learning opportunities.
- Professional growth and development through new challenges, internal mobility, and expanded roles.
- Employee Resource Groups and an inclusive workplace environment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
