Lead, Program Strategy & Operations, Employee Experience & Productivity

Apple • Culver City, CA

1d

About The Position

Apple's IS&T Services Technology team delivers internal orchestration capabilities supporting Services businesses including the App Store, Apple Music, Apple TV, Apple News, and Apple Arcade. Employee Experience and Productivity (EEP), part of IS&T, provides communication and productivity technology and services across Apple, leads user experience design and research, and manages systems behind Services organizations.

The Services Technology Lead for Program Strategy & Operations will shape how Services Technology is understood, sponsored, scaled, and operated across Apple's Services portfolio. The role partners with program leadership to set strategic direction, identify client organizations for expansion and capabilities for investment, and establish executive sponsorship and measurement frameworks. It leads the team responsible for operational functions including headcount and vendor management, financial controls, space, communications, and culture. In partnership with Product Ops, the role also streamlines the path from value case to delivery. It combines cross-program strategic scope with direct people leadership, bringing strategic clarity, executive judgment, and operating discipline to turn ambiguity into a fundable, well-run plan.

Requirements

• 10+ years of experience in strategy, business operations, executive coordination, or program leadership supporting technology or transformation programs at scale.
• 3+ years of experience managing people, including leading teams across multiple operational disciplines.
• 3+ years of experience building executive-ready business cases, briefings, and strategic narratives that secured funding, headcount, or executive sponsorship.
• 3+ years of experience leading growth or expansion strategy across multiple client organizations or lines of business.
• 3+ years of experience with OKR frameworks, process architecture, value assessments, and internal tools such as Jira and Clarity.
• Experience with generative AI tools and frameworks.

Nice To Haves

• Experience leading programs spanning multiple client organizations and lines of business.
• Experience consolidating product operations tools and workflows—such as requirements management, solutions catalogs, delivery tracking, and financial planning—into a connected platform.
• Familiarity with Apple Services businesses and the operational dynamics of content, commerce, or subscription products.
• Experience partnering with Finance, VMO, HR, and IS&T governance functions to secure budget and headcount.
• Experience building a team's culture, communications, and engagement programs.
• Ability to build trust across engineering, product, finance, and client organizations.
• Ability to influence without authority, navigate ambiguity, and bring structure to undefined problems.
• Executive presence and judgment under pressure.
• Strong written and verbal communication skills, including the ability to adapt tone and depth for audiences from working teams to SVPs.
• Direct experience handling sensitive and confidential information with integrity and discretion.

Responsibilities

• Partner with program leadership to define the future direction of Services Technology.
• Determine which client organizations to expand into and which capabilities to invest in.
• Build executive sponsorship and measurement frameworks to support durable program growth.
• Lead operational functions, including headcount and vendor management, financial controls, space, communications, and culture.
• Work with the Product Ops team to streamline how work moves from value case to delivery.
• Lead teams across multiple operational disciplines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed