Director, Strategy & Operations—Employee Experience Group

ServiceNow•Mountain View, CA

1d•$192,400 - $336,700•Onsite

About The Position

The Director of Strategy & Operations is a high-impact partner to senior product leadership in the Employee Experience Group, helping set direction, identify investment priorities, and build the operating model for durable growth. The role brings Product, Engineering, Sales, Marketing, and Finance together around key business decisions, translates market opportunities into strategy, and coordinates execution across the business. The successful candidate will act as a trusted advisor and hands-on builder, combining business judgment, analytical depth, and influence to create structure in ambiguous situations. The role owns annual and long-range planning, market and competitive insights, business operating cadences, performance frameworks, and cross-functional initiatives. It also involves building analyses, tools, processes, and operating mechanisms as needed before scaling them across the organization. The position is listed as regular, with a required-in-office work persona. The base pay range is $192,400 to $336,700, plus equity when applicable, variable or incentive compensation, and benefits. Compensation varies according to factors including qualifications, skill level, competencies, and work location.

Requirements

10–12+ years of overall experience, including either 2+ years of management consulting experience combined with 4+ years of product strategy experience at a SaaS or AI company, or 6+ years of product strategy experience at a SaaS or AI company.
Demonstrated ownership of complex business planning, operating rhythms, and cross-functional initiatives with measurable results.
Strong strategic and analytical judgment, including the ability to develop hypotheses, build structured analyses, interpret data, and translate findings into decisions.
Hands-on financial modeling capability, including the ability to create models and review and challenge analyst output.
Experience partnering with senior executives and influencing across Product, Engineering, Sales, Marketing, and Finance in a matrixed organization.
Excellent written and verbal communication skills, including the ability to simplify complex topics and create clear executive-level narratives.
A hands-on, outcome-oriented approach and a track record of building practical solutions in ambiguous, fast-moving environments.

Nice To Haves

Experience with go-to-market strategy and pricing and packaging.
People leadership experience.

Responsibilities

Serve as a strategic advisor to product and business leadership, providing analysis and recommendations on priorities, investment choices, operating tradeoffs, and execution plans.
Own annual and long-range business unit planning and financial modeling, including forecasting, annual operating plans, OKRs, budget, and headcount in partnership with Finance.
Develop outside-in perspectives on employee experience and enterprise AI markets, including market sizing, growth drivers, customer trends, and competitive dynamics.
Translate complex, ambiguous business questions into structured analyses, clear recommendations, and executable plans.
Own business unit planning and operating cadences, business reviews, and executive reporting to create visibility, accountability, and alignment across leadership.
Define KPIs, targets, dashboards, and performance frameworks to assess business health, growth, and execution.
Partner with and influence Sales, Marketing, Product, and Finance on go-to-market strategy, including analysis and recommendations on pricing and packaging, sales plays, and growth opportunities.
Identify operating gaps and design scalable processes, decision mechanisms, and systems that improve execution velocity and organizational effectiveness.
Partner on high-priority cross-functional initiatives from problem definition through implementation, influencing clear ownership, milestones, risk management, and measurable outcomes.
Build analyses, tools, processes, and operating mechanisms when needed, then scale them through the organization.