Director, Strategy & Operations—Employee Experience Group

ServiceNow • Mountain View, CA

4d

About The Position

The Director of Strategy & Operations is a high-impact leader at the center of how ServiceNow’s Employee Experience Group sets its direction, prioritizes investments, and scales. Working alongside senior product leadership, the role shapes business strategy, translates market opportunities into investment priorities, and builds the operating model needed to deliver durable growth. The Director aligns Product, Engineering, Sales, Marketing, and Finance around key decisions, including where to invest, how to compete, and how success is measured.

This leader owns annual and long-range planning, develops market and competitive insights, and translates strategy into coordinated execution across the business. The role calls for a trusted advisor and hands-on builder who can bring structure to ambiguity and move between executive-level strategy and practical implementation.

Requirements

• 10–12+ years of overall experience, including either 2+ years of management consulting experience combined with 4+ years of product strategy experience at a SaaS or AI company, or 6+ years of product strategy experience at a SaaS or AI company.
• Demonstrated ownership of complex business planning, operating rhythms, and cross-functional initiatives with measurable results.
• Strong strategic and analytical judgment, including developing hypotheses, building structured analyses, interpreting data, and translating findings into decisions.
• Hands-on financial modeling capability, including creating models and reviewing and challenging analyst output.
• Experience partnering with senior executives and influencing Product, Engineering, Sales, Marketing, and Finance in a matrixed organization.
• Excellent written and verbal communication skills, with the ability to simplify complex topics and create clear executive-level narratives.
• Hands-on, outcome-oriented approach and a track record of building practical solutions in ambiguous, fast-moving environments.

Nice To Haves

• Experience with go-to-market strategy and pricing and packaging.
• People leadership experience.

Responsibilities

• Advise product and business leadership with analysis and recommendations on priorities, investment choices, operating tradeoffs, and execution plans.
• Own annual and long-range business-unit planning and financial modeling, including forecasting, annual operating plans, OKRs, budget, and headcount in partnership with Finance.
• Develop market perspectives on employee experience and enterprise AI, including market sizing, growth drivers, customer trends, and competitive dynamics.
• Structure ambiguous business questions into analyses, recommendations, and executable plans.
• Own planning and operating cadences, business reviews, and executive reporting to improve visibility, accountability, and leadership alignment.
• Define KPIs, targets, dashboards, and performance frameworks to assess business health, growth, and execution.
• Partner with and influence Sales, Marketing, Product, and Finance on go-to-market strategy, pricing and packaging, sales plays, and growth opportunities.
• Identify operating gaps and design scalable processes, decision mechanisms, and systems to improve execution velocity and organizational effectiveness.
• Partner on high-priority cross-functional initiatives from problem definition through implementation, establishing ownership, milestones, risk management, and measurable outcomes.
• Build initial analyses, tools, processes, and operating mechanisms as needed, then scale them through the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed