Director, Strategy & Operations—Employee Experience Group
About The Position
The Director of Strategy & Operations is a high-impact leader in ServiceNow’s Employee Experience Group, working alongside senior product leadership to shape business strategy, translate market opportunities into investment priorities, and build the operating model needed for durable growth. The role brings Product, Engineering, Sales, Marketing, and Finance together around key decisions, including investment priorities, market strategy, and measures of success. The position leads annual and long-range planning, develops market and competitive insights, and turns strategy into coordinated execution. It calls for a trusted advisor and hands-on builder who can navigate ambiguity, apply strong business judgment and analytical depth, influence across functions, and move from executive-level strategy to practical implementation.
Requirements
- 10–12+ years of overall experience, including either 2+ years of management consulting experience combined with 4+ years of product strategy experience at a SaaS or AI company, or 6+ years of product strategy experience at a SaaS or AI company.
- Demonstrated ownership of complex business planning, operating rhythms, and cross-functional initiatives with measurable results.
- Strong strategic and analytical judgment, including developing hypotheses, building structured analyses, interpreting data, and translating findings into decisions.
- Hands-on financial modeling capability, including creating models and reviewing and challenging analyst output.
- Experience partnering with senior executives and influencing across Product, Engineering, Sales, Marketing, and Finance in a matrixed organization.
- Excellent written and verbal communication skills, with the ability to simplify complex topics and create clear executive-level narratives.
- A hands-on, outcome-oriented approach and a track record of building practical solutions in ambiguous, fast-moving environments.
Nice To Haves
- Experience with go-to-market strategy and pricing and packaging.
- People leadership experience.
Responsibilities
- Serve as a strategic advisor to product and business leadership, providing analysis and recommendations on priorities, investment choices, operating tradeoffs, and execution plans.
- Own annual and long-range business-unit planning and financial modeling, including forecasting, annual operating plans, OKRs, budget, and headcount in partnership with Finance.
- Develop market perspectives on employee experience and enterprise AI, including market sizing, growth drivers, customer trends, and competitive dynamics.
- Translate complex, ambiguous business questions into structured analyses, clear recommendations, and executable plans.
- Own planning and operating cadences, business reviews, and executive reporting to create visibility, accountability, and alignment across leadership.
- Define KPIs, targets, dashboards, and performance frameworks to assess business health, growth, and execution.
- Partner with and influence Sales, Marketing, Product, and Finance on go-to-market strategy, including analysis and recommendations on pricing and packaging, sales plays, and growth opportunities.
- Identify operating gaps and design scalable processes, decision mechanisms, and systems to improve execution velocity and organizational effectiveness.
- Partner on high-priority cross-functional initiatives from problem definition through implementation, establishing ownership, milestones, risk management, and measurable outcomes.
- Build initial analyses, tools, processes, and operating mechanisms as needed, then scale them through the organization.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
