Program Manager

Linqia•San Francisco, CA

4d•Hybrid

About The Position

The Program Manager, internally called the Influencer Marketing Account Manager, is a critical client-partner role responsible for leadership, accountability, business acumen, and vision for Linqia’s key brand clients. The position leads cross-functional teams in executing projects that support program delivery and client experience while balancing client, company, and team needs. The successful candidate is a collaborative, organized, detail-oriented leader who excels in program management, communicates effectively at all levels, and handles problem solving and conflict resolution thoughtfully. The Program Manager oversees end-to-end execution of influencer marketing programs, from strategic planning through creative execution, delivery, and implementation. The role manages program schedules and deliverables and proactively communicates expectations and milestones to cross-functional team members. It reports to the Manager of Strategic Program Management.

Requirements

At least 4 years of experience in account, project, or program management.
Effective relationship-building skills and the ability to cultivate cross-functional partnerships and build consensus toward common goals.
Strong written and verbal communication and presentation skills.
Confidence leading and facilitating cross-functional meetings to achieve common results.
Strong multitasking and time-management skills, including the ability to troubleshoot issues, manage multiple programs, and prioritize accordingly.
High energy and flexibility in a constantly evolving team environment.
Excellent technical skills, including Google Sheets or Excel and timeline tracking.
Must currently reside in the San Francisco Bay Area and be available to commute to the San Francisco office three times per week.
Bachelor’s degree.

Nice To Haves

Agency experience preferred.
Experience with Asana is preferred.

Responsibilities

Manage complex projects and initiatives, including status and process improvements, in support of excellent client experiences.
Plan and execute project schedules, update reports, and proactively communicate program status to stakeholders throughout the program lifecycle in weekly status meetings.
Plan the project pipeline and balance project loading with cross-functional capacity to ensure committed timelines are adequately resourced.
Lead cross-functional hand-offs for successful execution and post-mortem reviews to gather and communicate takeaways for continuous improvement.
Identify improvement projects and lead implementation of program management tools and processes for internal teams and clients.
Route creative materials to influencers and clients, ensuring feedback is clear and actionable and revisions are received on time.
Identify program risks early and convene cross-functional partners to align on and mitigate solutions.
Monitor and advocate for processes, identifying gaps and improvements to increase efficiency.
Demonstrate ownership and investment in the work, with a clear understanding of business goals and internal culture.
Guide clients through the process while holding them accountable for joint success.