Program Manager

The Phoenix • Las Vegas, NV

8h • Onsite

About The Position

The Phoenix is seeking a Program Manager to lead the recruiting, onboarding, and development of all new volunteers, equipping them to take meaningful ownership of the Community Center and allowing us to continue to scale our local impact. This role will be based in Las Vegas, Nevada. The ideal candidate will have great people skills and will be comfortable navigating high-pressure situations with agility and sound judgment. If you’re excited about working in a dynamic and creative environment that promotes personal and professional growth, we want to talk to you!

Requirements

• 3+ years of relevant work or volunteer experience (partnership management, volunteer management, program management, leadership, etc.)
• Fitness certification, preferably in CrossFit, strength training or other gym-based fitness discipline
• Experience leading engaging fitness classes for all levels
• Reliable transportation and willingness to drive throughout Clark County.

Nice To Haves

• Lived experience as a peer in recovery
• Desire to apply anti-racism and anti-oppression principles and practices
• Degree or coursework in exercise science (or equivalent experience)

Responsibilities

• Operational oversight of physical spaces (cleanliness, safety, readiness)
• Issue identification, reporting, and follow-through
• Vendor and resource coordination
• On-site supervision and environment management
• Coaching of weekly functional fitness classes and oversight of open gym
• Event scheduling and logistics coordination
• Oversight of quality and safety standards
• Performance tracking (attendance, quality scores, KPIs)
• Staffing management and smooth delivery of events
• Recruitment and pipeline development (with diversity focus)
• Onboarding and compliance (background checks, training, documentation)
• Database/CRM management (Salesforce tracking, record accuracy)
• Retention through engagement and participation tracking
• Stewardship of partnerships with SUD treatment centers
• Tours of community center as needed for donors, government officials, and media outlets
• Relationship cultivation with vendors, contractors, and community partners
• Travel approximately once per week throughout Clark County for offsite events and community building

Benefits

• 403(b) retirement plan with 4% match
• Paid time off (vacation/sick days/skill enhancement days)
• Medical, dental, and vision plans
• Opportunity to join employee resource groups (ERGs) and participate in a mentoring program
• Monthly wellness stipend
• Optional pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed