Program Manager - Dallas Opportunity Center

Equus•Dallas, TX

About The Position

The Program Manager oversees the project's programmatic activities and operations at the Dallas Opportunity Center. The role ensures compliance with contractual obligations and applicable program requirements, analyzes processes to improve performance, sets operational goals, and adapts service delivery as needed. The manager supervises the local office team, manages participant services and caseloads, and promotes effective communication with partners. The position also develops knowledge of the local labor market and employer needs, builds relationships with employers, and supports recruitment, hiring, job placement, and hiring events. The Program Manager monitors participants’ progress from outreach and referral through retention and advancement, maintains accurate participant records, and ensures staff are trained and working toward program objectives.

Requirements

Bachelor's degree from an accredited university or college, or two years of work experience in business-to-business sales, marketing, customer service, staffing, or recruiting.
Excellent verbal and written communication and interpersonal skills.
Demonstrated strong customer service skills.
Strong presentation skills, with public speaking or outside sales experience.
Familiarity with the communities served and understanding of local needs and resources.
Demonstrated knowledge of labor market trends.
Ability to work well both in teams and independently.
Proficiency in Microsoft Windows and Office, including Word, Excel, and PowerPoint.
Valid driver's license in good standing and proof of automobile insurance.

Nice To Haves

Sales or staffing experience preferred.
Bilingual English/Spanish preferred.

Responsibilities

Develop and maintain detailed knowledge of the local labor market, business needs, and job placement opportunities.
Develop plans with employers to identify job openings, alternative work activities, and training initiatives.
Work with TDS staff to facilitate job placements.
Contact and support employers with recruiting, interviewing, and hiring qualified candidates.
Enter employer information into appropriate databases and monitor employer activities.
Assist with job fairs and employer hiring events.
Oversee project programmatic activities and operations.
Review, recommend, report on, and implement programs to ensure contractual obligations and compliance requirements are met.
Analyze processes and procedures to optimize performance; define operational goals and prioritize or adapt assignments and service delivery as needed.
Supervise the local office team to ensure participants receive quality, timely services and program objectives are met.
Manage a participant caseload and provide counseling and mentoring.
Assess participant competencies, work history, education, skills, and abilities; identify employment barriers and prompt remediation.
Monitor participant progress throughout the program cycle, from outreach and referral through retention and advancement, to support self-sufficiency.
Prepare, organize, and maintain accurate, updated electronic and paper participant files, including records of supportive services.
Maintain knowledge of applicable federal, state, and local laws, regulations, guidelines, and policies related to welfare and workforce programs.
Review participant eligibility and verify that staff record participant activity and progress in the state system of record.
Conduct regular file reviews and monitoring; maximize performance and productivity.
Direct or delegate staff responsibilities to meet or exceed performance standards; review staff performance and recommend corrective actions as needed.
Coordinate training to ensure operations staff are prepared to implement project activities effectively.
Participate in developing and maintaining standard operating procedures.
Facilitate partner meetings, promote frequent communication, delegate work, and resolve issues or conflicts.
Perform other duties as assigned.
May work outside normal business hours to support events, employers, or deadlines.