Program Manager - Goodwill Boston Career Center

Morgan Memorial Goodwill Industries•Boston, MA

4d•Onsite

About The Position

The Program Manager is responsible for managing the daily operations of a designated mission services program area. This role involves managing staff, coordinating with funders and community partners, and ensuring the delivery of high-quality services to program participants. The Program Manager works closely with stakeholders to design, implement, and evaluate program initiatives that align with the organization's mission and goals.

Requirements

Bachelor’s Degree required.
Three (3) to five (5) years of experience.
At least two (2) years supervising staff.
Strong analytical and problem-solving skills.
Outstanding oral and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Proficiency in Microsoft Office.
Satisfactory results of all required background checks.

Nice To Haves

Human Services or related field preferred.
Bilingual a plus.

Responsibilities

Ensures that the Program Area operates in compliance with Goodwill policies and procedures and relevant funder requirements.
Establishes strong working relationships with relevant funders, referral agencies, community partners, and employers.
Develops and maintains a welcoming and supportive environment for all program participants.
Oversees and coordinates intakes and referral process for program participants.
Ensures that the Program Area maintains accurate on-line records to meet requirements and track participant progress.
Monitors and reports program performance against goals.
Prepares annual contracts with funding sources, as appropriate.
Supervises billing process to ensure correct and timely submission of billing data, including tracking the payment process with referral sources and collaborating with the Accounting Department.
Drives innovation in service delivery by implementing new tools, resources, and technologies as appropriate.
Ensures Program Area staff remain current in the field and complete all required trainings.
Supervises and supports team members to meet daily and weekly performance targets.
Leads hands-on, engaging in daily operations and aligning tasks with evolving department needs.
Manages scheduling, task delegation, and ensures smooth daily operations.
Coordinates payroll, staffing schedules, and ensures administrative compliance.
Reviews performance data for reporting to Director.
Coordinates with peers and other teams to support department goals.
Participates in job-related training and facilitates skill development for the team.
Assists in budget monitoring by tracking expenses.
Supports hiring processes by conducting interviews and onboarding new staff.
Provides coaching, gives feedback, conducts performance reviews, and develops training plans for direct reports.
Sets clear individual work objectives aligned with team goals.
Ensures adherence to policies, confidentiality, and safety standards.
Handles additional responsibilities as assigned by supervisor.
Performs other duties as assigned.
Involvement in operational activities such as opening and closing for positions not located at headquarters.