Goodwill Training Manager
About The Position
This role effectively divides time between Training Manager and Store Manager duties. As a Training Manager, you will act as a trainer for new managers, hosting them at your home store, setting an example, and providing hands-on training. You will coordinate training to ensure new managers receive all scheduled training, provide feedback throughout the process, and partner with the Training Director and Retail Director to keep them informed of trainee progress. You may also act as a mentor to new managers after the training program is complete. You should be comfortable providing training and sharing documents in-person, via phone, and/or online. As a Store Retail Manager, you will manage the daily operations of the assigned retail store, modeling professional boundaries with staff, participants, and the public. You will build strong working relationships, maintain cleanliness, merchandising, and inventory, and ensure the store is orderly with rotated merchandise. Responsibilities include overseeing the production and pricing of merchandise, managing inventory for maximum product return, operating the store efficiently to meet budget goals, supervising and training all store personnel, and ensuring store safety. You will also be responsible for maintaining a high level of guest and donor service and ensuring Easter Seals-Goodwill policies and procedures are uniformly followed.
Requirements
- Sensitive to guest needs and wishes
- Ability to work effectively with people with disabilities or other special needs preferred
- Must have computer experience and be competent in internet use and a variety of computer software applications.
- Prefer profit and loss, sales, or cost management accountability experience.
- Must have strong interpersonal, communication, monetary, organizational, and decision-making skills.
- Must be able to read, write and speak the English language in order to communicate with staff and guests.
Nice To Haves
- Ability to work effectively with people with disabilities or other special needs
Responsibilities
- Acts as trainer for new managers.
- Hosts new managers at home store, sets an example, and provides hands-on training.
- Coordinates training to ensure that the new manager is receiving all of the scheduled training.
- Provides feedback to trainees throughout the training process.
- Partners with Training Director and Retail Director to ensure that all are informed of trainee progress.
- May act as mentor to new manager following the completion of the training program.
- Manages the daily operations of assigned retail store.
- Models professional boundaries with staff, participants and public.
- Builds strong working relationships.
- Responsible for maintaining cleanliness, merchandising, and inventory.
- Responsible for maintaining store in an orderly fashion, rotating merchandise, and overseeing the production and pricing of merchandise.
- Manage inventory for maximum return on product.
- Operates store and plant efficiently and meets net income goals indicated on annual budget.
- Supervise and train all store personnel including new Team Members.
- Responsible for store safety.
- Responsible for assuring a high level of guest and donor service.
- Assure Easter Seals-Goodwill policies and procedures are uniformly followed.
Benefits
- Medical, Vision, Dental, and Voluntary Products
- Paid Time Off (PTO)
- 401(k) Retirement Plan + up to 4% contribution
- Tuition Assistance
- Flexible Spending + Health Savings Accounts
- 10% Discount on ESGW Services
- Employee Wellness Program
- 30% Discount at Goodwill Stores
- Potential eligibility for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
