Program Manager

Stanford Health Care•Menlo Park, CA

11d•$69 - $91

About The Position

The Program Manager leads functional and cross-functional improvement programs by defining program intent, establishing goals and deliverables, and tracking and reporting results to ensure program goals are met. The role provides leadership for improvement efforts, manages scope and documentation using the standard A3 template, and aligns program design with organizational initiatives and business objectives. The position coordinates training, competency assessments, quality controls, equipment evaluations, communications, and collaboration across hospital departments and stakeholder groups. It maintains program implementation and injury data, including quarterly outcome and process metric dashboards, and provides coaching to staff and stakeholders. For Facilities Services employees specifically, the role may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies. The role requires a bachelor’s degree in a related discipline and two to three years of progressively responsible, directly related experience. A PMP certification is preferred. Employees are expected to uphold Stanford Health Care’s C-I-CARE standards and commitment to an exceptional patient and family experience.

Requirements

Bachelor’s degree in a work-related discipline or field from an accredited college or university.
Two to three years of progressively responsible and directly related work experience.
Demonstrated ability to act as a thought leader and operational expert for assigned areas.
Ability to communicate effectively at all organizational levels, including in situations requiring instruction, persuasion, negotiation, conflict resolution, consulting, and advising.
Demonstrated experience developing effective written communications, reports, and summaries.
Ability to establish and maintain effective relationships with diverse groups and gain cooperation from individuals inside and outside the organization.
Ability to plan, organize, motivate, mentor, direct, and evaluate the work of others.
Ability to influence others.
Ability to resolve conflicts or negotiate to achieve positive results and maintain effective interpersonal relationships.
Knowledge of Lean, Just-in-Time (JIT), Six Sigma, and/or Agile/Scrum techniques.
Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Access, Project, and Outlook.
Knowledge of business and management principles, strategic planning, leadership development, and education techniques.

Nice To Haves

PMP (Project Management Professional) certification preferred.

Responsibilities

Provide leadership for assigned functional and cross-functional program improvement efforts.
Manage, assess, and document program improvement efforts and scope using the standard A3 template.
Define project scope, goals, and deliverables in collaboration with management and stakeholders.
Implement quality control measures to ensure compliance with department, hospital, University, and government policies and regulations.
Coordinate staff training and competency assessments for program equipment, supplies, and techniques; develop unit programs, roles, responsibilities, and algorithms as appropriate.
Review participant performance reports with relevant departments and provide coaching or additional training as needed.
Track equipment technology, recommend additional or replacement equipment, and coordinate equipment trials.
Conduct rounds in patient care areas to provide consultation and coaching, promote program goals and a safe environment, and coordinate training and implementation of program strategies.
Collaborate with program champions, vendors, and hospital departments to develop and distribute publicity materials.
Work with organizational stakeholders and departments to ensure consistent application of program practices.
Serve on program committees, report results to senior leadership through appropriate channels, and attend unit-based meetings to address program issues.
Maintain data on program implementation and injuries, including injury expense reduction, and maintain a quarterly dashboard of outcome and process metrics.
Coordinate interdisciplinary program communications, including paper forms and patient handouts.
Align program design and structure with organizational initiatives and projects, and develop strategic input for the Director regarding current and future client business objectives.
Partner with Operations Managers to identify leadership needs and internal capacity, and facilitate strategic changes to project scope or assignments across the team.
Coach and mentor department staff through change processes and continuous improvement cycles.
Build relationships with departments and physician groups and understand their workflows.
Prepare and maintain accurate, coherent, timely, and auditable project records and cost estimates, as applicable, within department guidelines.
For Facilities Services employees, be available on call during non-standard hours, including nights, weekends, and holidays, as business needs or emergencies require.