Program Manager (Assistant Director - TRIAD)

Veterans Benefits Administration•Washington, DC

7d•Onsite

About The Position

The Program Manager is located within the Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA), Education Service (EDU). Education Service administers VA education benefit programs for Veterans, Servicemembers, National Guard and Reserve members, and eligible dependents under Title 38 and Title 10 of the United States Code. The role advises and makes recommendations to the Deputy Director of TRIAD on business specifications and requirements, including data and reporting, application design, training and implementation, rollout strategy, and technical and non-technical aspects of education adjudication and stakeholder systems. The Program Manager supports establishment of system-wide and local monitors and controls to meet federal government and industry standards, and directs recommended and accepted risk methodologies. The incumbent manages coordination of assigned EDU mission-related IT system solution goals and facilitates adjustments as appropriate. The role manages program and project management and systems lifecycles, including acquisition, development, modification, enhancement, deployment, and decommissioning of products, services, or systems that may use commercial off-the-shelf (COTS), software-as-a-service (SaaS), and/or internally developed software business application technologies. The Program Manager is responsible for efficient operation of TRIAD staff and personnel, including contractors, to ensure effective completion of assigned tasks. The incumbent provides day-to-day leadership on operations support matters and may act for the Deputy Director as designated, with authority to commit Education to a course of action within program jurisdiction. The role fulfills supervisory responsibilities in accordance with organizational policies and applicable laws.

Requirements

One year of specialized experience equivalent to at least the next lower grade (GS-14) in the normal line of progression.
Experience developing, implementing, and evaluating information systems.
Experience testing software business application technologies.
Experience managing complex IT programs and projects involving strategic planning and systems development.
Experience providing leadership and management oversight for program operations.
U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
Must be able to complete a background/security investigation.
Selectees who have not previously completed a federal supervisory probationary period must serve a one-year supervisory probationary period.
Must serve a one-year probationary period or a two-year trial period, as applicable.
Must complete the online onboarding process and provide acceptable identification for pre-employment I-9 requirements.

Responsibilities

Advise and make recommendations to the Deputy Director of TRIAD on business specifications and requirements, including data and reporting, application design, training and implementation, rollout strategy, and technical and non-technical system aspects.
Participate in establishing system-wide and local monitors and controls to meet federal government and industry standards.
Direct recommended and accepted risk methodology.
Manage coordination of assigned EDU mission-related IT system solution goals and facilitate adjustments as appropriate.
Manage program/project management and systems lifecycles, including acquisition, development, modification, enhancement, deployment, and decommissioning of products, services, or systems.
Oversee efficient operation of TRIAD staff and personnel, including contractors, to ensure assigned tasks are completed effectively.
Provide day-to-day leadership on operations support matters and act for the Deputy Director when designated.
Fulfill supervisory responsibilities in accordance with organizational policies and applicable laws.