PROGRAM MANAGER

Apis Services Inc•Philadelphia, PA

24d•$0 - $55,000•Hybrid

About The Position

Resources for Human Development (RHD) is seeking a compassionate and experienced leader for the Program Manager – Street Outreach Services role. This position is ideal for someone looking to make a difference and build a rewarding career by helping individuals experiencing homelessness achieve stability and success. RHD is a mission-driven organization dedicated to improving lives through high-quality services and support for individuals facing behavioral health, housing, and other life challenges. Employees play a vital role in empowering individuals towards greater independence, confidence, and success, promoting dignity, respect, inclusion, and personal choice.

Requirements

Bachelor's Degree in Social Work, Psychology, Gerontology, Anthropology, Political Science, History, Criminal Justice, Theology, Counseling, Nursing, Technology, Education, or a related human services field.
Minimum of 2 years of supervisory experience.
Minimum of 5 years of experience working with adults who have: Intellectual and Developmental Disabilities (IDD), Behavioral Health diagnoses, Substance Use Recovery needs.
Strong leadership, organizational, and problem-solving skills.
Valid driver's license with a clean driving record for the past three years.
Proficiency with electronic documentation systems, email, internet-based applications, and timekeeping systems.
Ability to successfully complete all required employment screenings, including FBI clearance when applicable.

Nice To Haves

Experience serving individuals experiencing homelessness.
Expertise in Competitive Integrated Employment.
Experience with Self-Employment, Artisan, or Maker Enterprises.
Knowledge of Urban Agriculture Entrepreneurship.
Experience with community-based human services programs.
Knowledge of trauma-informed and person-centered service delivery.

Responsibilities

Provide leadership, coaching, supervision, and support to Street Outreach staff.
Oversee day-to-day program operations and ensure services are delivered in accordance with program requirements and funding guidelines.
Coordinate services between Community Connections, Street Outreach teams, and community partners.
Support staff in addressing complex client situations, housing barriers, and crisis intervention needs.
Participate in outreach efforts and direct client engagement as needed.
Manage staff schedules, coverage, recruitment, onboarding, and professional development.
Ensure accurate documentation, compliance, quality assurance, and program reporting.
Monitor program expenditures, maintain facilities and vehicles, and support continuous improvement initiatives.