Program Manager

First Student•Cincinnati, OH

4d•$90,000 - $100,000

About The Position

The Program Manager, Student Services is responsible for implementing and executing initiatives that support student behavior, customer relationships, and transportation for students in general and special education, including First Serves. The role implements strategic safety and growth initiatives and manages ongoing quality improvement and location support through the development and deployment of program materials and enhancement plans. It calls for a decisive, results-oriented and innovative professional who can develop, coach, and manage relationships. The Program Manager works with internal and external stakeholders to improve programs, manages program activities and risks, coordinates training and customer presentations, and develops metrics and reports for senior leadership. The position also manages relationships with subject matter experts and contracted organizations, mentors others in program tools and practices, and keeps informed about developments in student behavior support and transportation for students with diverse needs. Travel of up to 50% is required. English proficiency is required for job-related communications and training.

Requirements

Bachelor’s degree or equivalent industry experience.
Passion for students and their success.
Ability to manage and lead cross-functional initiatives.
Ability to drive process and performance improvements.
Experience managing implementation of complex projects; formal project management credentials are not required.
Proficiency with Microsoft PowerPoint, Outlook, Teams, Word, and Excel.
Proficiency with virtual delivery platforms such as Zoom.
Ability to collaborate closely with colleagues and work interdependently within a team structure.
Ability to build and manage relationships with internal and external stakeholders.
Exceptional written and oral communication skills.
Ability to prioritize work and manage multiple projects accurately, with attention to detail and organization.
Strong analytical and problem-solving skills.
Strong time management skills.
Flexibility and adaptability in a fast-paced, changing environment.
Knowledge of relevant regulatory requirements.
Willingness to travel up to 50%.
English proficiency for training, safety communications, company policies, employment documents, and other job-related communications.

Nice To Haves

Experience in special education and/or the transportation industry.

Responsibilities

Set expectations for locations and provide ongoing support to achieve desired outcomes.
Support students with diverse needs, including students with disabilities.
Influence others and work independently and collaboratively while navigating ambiguity.
Communicate and consult across functions, cultures, and organizational levels.
Partner with internal and external stakeholders on continuous program and initiative improvements.
Manage program activities, content, and execution, including action items, risk identification, and risk abatement plans.
Coordinate and execute training, ensuring presentation materials, technology, and presenters are prepared.
Coordinate and execute customer presentations with location and growth teams.
Collaborate with internal teams to develop, execute, and maintain program usage, efficacy, and impact metrics.
Create, maintain, and share reports and metrics with senior leadership, demonstrating impact and opportunities.
Manage relationships with subject matter experts and organizations contracted to support or develop programs.
Mentor others in the use of program tools and best practices.
Stay informed about developments in student behavior support and transportation for students with diverse needs, including students with disabilities.
Create, support, and manage use of program materials, including About Me Forms, Location Enhancement Plans, on-bus collateral, and slide decks.
Ensure program activities comply with organizational policies and relevant external regulations.
Manage special projects as required.