Program Manager

Isabel • Springfield, MO

22h

About The Position

Isabel's House is seeking a dedicated, organized, and compassionate Program Manager to support the daily operations of its 24/7 crisis nursery. The role serves as a key leadership partner to the Program Director, helping maintain a safe, structured, and trauma-informed environment for children while supporting the direct care team. The ideal candidate is a strong communicator, dependable leader, and proactive problem-solver who enjoys developing staff, improving daily operations, and making a meaningful difference in the lives of children and families.

The Program Manager oversees direct care operations, staffing coverage, onboarding and training, staff development, program procedures, and operational records. The position also identifies challenges and recommends improvements to the Program Director.

Requirements

• Bachelor's degree in business administration, non-profit management, public administration, or a related field, or a minimum of three years of relevant experience in staff leadership, scheduling, training, or program operations.
• Strong organizational, communication, problem-solving, and interpersonal skills.
• Ability to manage competing priorities, exercise sound judgment, and maintain confidentiality.
• Ability to successfully complete required background screenings and organizational training.

Nice To Haves

• Previous experience in childcare, residential care, social services, nonprofit programming, or a related field.
• Knowledge of trauma-informed care, child development, and working with children and families experiencing crisis.

Responsibilities

• Oversee daily direct care operations, ensuring consistency with organizational policies, procedures, and licensing requirements.
• Monitor staffing coverage, staff-to-child ratios, attendance, timekeeping, and scheduled hours to maintain appropriate coverage and minimize unnecessary overtime.
• Lead orientation, onboarding, initial training, and mentoring of new direct care employees.
• Provide ongoing coaching, guidance, and routine check-ins to support staff performance, accountability, and professional development.
• Coordinate staff training requirements and track completion of mandatory certifications and ongoing professional development.
• Identify operational challenges, staffing concerns, and opportunities for improvement, and communicate recommendations to the Program Director.
• Support implementation of program procedures, safety protocols, and trauma-informed care practices.
• Maintain accurate operational records and assist with reporting, documentation, and licensing preparation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager