Program Manager - HC MFIP - Minneapolis

HIRED Inc•Saint Paul, MN

8d•$68,640 - $73,000•Hybrid

About The Position

The Program Manager partners with existing management to oversee planning, implementation, and performance of Hired’s Hennepin County Minnesota Family Investment Program (MFIP) and its staff. MFIP supports families in meeting basic needs and helps caregivers move toward financial stability through education and work. The position supervises staff at Hired’s Minneapolis Office and requires some travel around the Twin Cities. The role calls for a people-centered leader with experience in workforce development, human services, or public assistance programs. The Program Manager works with fellow managers to coach and develop staff across Hired’s Minneapolis locations, foster an inclusive and high-performing team, use data to improve services, and strengthen county and community partnerships. The role balances compassionate support with achieving program outcomes. The Program Manager oversees program operations and compliance, supports program planning and goals, monitors program performance and data, and contributes to staffing, budgets, contracts, grants, funding development, and reporting. The role may also include direct client services and work to design and improve programs.

Requirements

College degree in Human Services, Social Work, Education, or a related field, plus at least three years of case management or supervisory experience; additional years of experience may substitute for a college degree.
Ability to lead diverse teams equitably and inclusively.
Ability to lead by example and mentor and guide others.
Written and oral communication skills.
Ability to work effectively with others.
Skill in teaching and coaching techniques.
Efficient organizational and planning skills.
Effective time management and ability to prioritize work.
Ability and willingness to respond constructively to rapid change.
Computer proficiency, especially in Microsoft Word, Excel, and Outlook.
Valid driver's license, proof of vehicle insurance, and a vehicle or reliable means of traveling for work when needed.

Responsibilities

Manage and oversee the administrative and daily operations of assigned programs, ensuring compliance with governing contracts.
Assist in establishing and implementing short- and long-range goals for the program and organization.
Ensure program activities meet specified objectives and goals; oversee collection, compilation, and analysis of program data, and prepare and present findings as needed.
Evaluate program performance and reports, and communicate critical issues and program activities to the associate program director or program director.
May supervise staff, including allocating work, training and developing employees, resolving problems, evaluating performance, and recommending personnel actions; assist with recruiting, hiring, and training program staff.
Assist with management of contracts, grants, and county, state, and federal funding; approve and monitor budget expenditures and assist with proposal writing to develop additional funding.
May provide services to an assigned client caseload to meet program goals.
Keep Hired management informed of critical issues or factors that may affect the organization.
Stay informed about job-placement factors and programs, including labor-market conditions, available client training programs, and client assistance programs.
Assist with designing and developing new programs and projects.
Collaborate with Hired departments, programs, and community partners to consolidate resources and improve program performance.
Participate in developing and implementing methods to evaluate and improve client and employer satisfaction.
Assist with assigned program budget responsibilities, including revisions, quarterly and year projections, and meeting budget targets.
Complete and submit required reports to funders accurately and on time.
Support Hired’s mission and a workplace climate of mutual respect and dignity; carry out responsibilities with equity and inclusion.
Attend and actively participate in organization-sponsored and external cultural competency and sensitivity training.
Maintain honesty, conscientiousness, dependability, and a strong work ethic; adapt to change, uncertainty, and ambiguity.

Benefits

Accrue up to three weeks of vacation in the first year.
Up to two weeks of personal and health leave in the first year of employment.
Three floating holidays and 12 observed holidays.
Employer-paid contribution to group health coverage, with free virtual or in-home visits and more than 500 free prescriptions for enrolled employees and household members.
Dental coverage, a Health Savings Account, and Flexible Spending Accounts.
Employer-paid long-term disability and life insurance.
Minnesota Paid Family and Medical Leave.
401(k) retirement plan with 3% employer contributions.
Comprehensive Employee Assistance Program.
Optional vision and legal insurance.
Eligible employees may qualify for Public Service Loan Forgiveness.