Program Manager
About The Position
The Program Manager is responsible for expanding, growing, and diversifying service offerings for the client, and translating the program’s strategic direction into program operations. The role works with clients, suppliers, and internal teams to support program delivery, improve performance, and develop the program and team. The position profile is a guide to the role’s principal purpose and duties and may be amended to meet changing business needs; it is not a contractual document. The role is expected to foster collaboration, respect and inclusion, integrity, and a commitment to the safety and well-being of employees, customers, temporary workers, contractors, and the environment. It also includes meeting workplace health, safety, and environmental obligations by seeking to prevent injuries, completing required compliance training, and considering safety implications when making decisions.
Requirements
- Excellent organizational and leadership skills.
- Excellent communication, interpersonal, and presentation skills.
- Demonstrable analytical and problem-solving abilities.
- Ability to address the volume and strategy needed to support a $30 million portfolio.
- Ability to build strong third-party relationships, supported by a high level of industry aptitude.
- Thorough knowledge of market changes and forces that influence the talent market.
- Ability to build relationships quickly and collaborate effectively across and within teams.
- Ability to lead by example, drive team engagement, recognize and encourage potential, and develop team members through a variety of methods.
- Commitment to safety, required compliance training, and consideration of safety implications in decisions.
Nice To Haves
- Ideally, experience managing a contingent program in Canada and the United States.
- Driven, dynamic, innovative, and motivated to succeed.
Responsibilities
- Use tools such as LinkedIn Talent Insights and MRA data to identify issues and recommend solutions related to requisition fulfillment challenges.
- Provide clients with decision support regarding appropriate worker classification.
- Recommend supplier optimization and assist Supplier Relations with contract terminations as needed.
- Deliver supplier scorecards and manage corrective actions or probation related to contract violations.
- Assist with supplier qualification and contract negotiations as needed to support programs.
- Identify and resolve issues that arise.
- Maintain and monitor daily, weekly, monthly, and quarterly reports to identify trends, gaps, and opportunities.
- Work with clients to monitor program satisfaction among stakeholders and hiring managers, and provide order fulfillment coaching to team members.
- Work with clients to monitor supplier satisfaction and provide suppliers with necessary coaching.
- Interpret data using market context and industry insights for client review.
- Provide updates and recommend best practices for program and/or system enhancements.
- Develop and manage projects related to program or team development and improvement.
- Seek to prevent injury to employees, customers, workers, and contractors; complete required compliance training; and consider safety implications of decisions.
- Foster collaboration, build strong connections, champion respect and inclusion, and act responsibly and with integrity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
