Program Manager, Value Delivery
About The Position
The Program Manager, Value Delivery delivers software, platform, and non-digital initiatives using Sunbelt’s operating model across Agile, Hybrid, and Waterfall lifecycles. The role leads annual and quarterly planning to align initiatives with organizational goals, prioritize work, identify risks and dependencies, and establish schedules, budgets, and resource plans. It owns integrated delivery plans, including timelines, cross-product dependencies, partner coordination, and execution of pilots, field tests, and rollouts. The Program Manager partners with Product Management, Ops Excellence, Release Management, Training, and Change Management to execute release strategies and ensure business readiness. The role drives risk mitigation, decision-making, and escalation; resolves impediments beyond Squad ownership; and communicates delivery health, KPIs, risks, dependencies, and progress to stakeholders. It also supports business cases, validates ROI assumptions, partners with Finance on benefit analysis and value realization, and collaborates with the Impact Office on vendor management, contracts, SOW changes, budgeting, forecasting, and invoice validation. The role promotes delivery excellence through communication, Jira and reporting standards, and Agile coaching when appropriate.
Requirements
- Bachelor’s degree related to Computer Engineering, Business, Information Technology, or Information Systems.
- At least 5 years of experience leading technical teams and managing complex programs or projects delivering enterprise solutions or large-scale COTS implementations.
- Strong knowledge of Agile frameworks, including Agile at scale, and hands-on experience with Scrum, Kanban, Lean, and SAFe in complex settings.
- Demonstrated ability to manage initiatives of varying size, complexity, and delivery models, including application development and outsourced services.
- Experience building, leading, and collaborating with cross-functional teams across business, technology, vendors, and senior leadership.
- Strong communication, presentation, and stakeholder management skills, including executive engagement.
- Experience managing project financials, including budgeting, forecasting, and tracking expenditures.
- Proficiency with Microsoft Word, PowerPoint, Excel, and Visio.
- Ability to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job.
- All duties must be performed according to Sunbelt's safety policies and guidelines.
Nice To Haves
- PMP (Project Management Professional) certification.
- Agile certifications such as CSM, CSPO, or PMI-ACP.
- Rental, Logistics, Retail, or Supply Chain industry experience.
- Solid understanding of solution architecture and technical concepts to effectively partner with engineering teams.
- Proficiency with Agile delivery and portfolio tools such as Jira and Confluence; experience with ServiceNow or enterprise PPM tools such as Clarity or MS Project Server.
Responsibilities
- Deliver software, platform, and non-digital initiatives across Agile, Hybrid, and Waterfall lifecycles using Sunbelt’s operating model.
- Lead annual and quarterly planning to align initiatives with organizational goals, prioritize work, identify risks and dependencies, and establish schedules, budgets, and resource plans.
- Own integrated delivery plans, including timelines, cross-product dependencies, partner coordination, and execution of pilots, field tests, and rollouts.
- Partner with Product Management, Ops Excellence, Release Management, Training, and Change Management to execute release strategies and ensure business readiness.
- Drive risk mitigation, decision-making, and escalation, and resolve impediments beyond Squad ownership.
- Track, analyze, and communicate delivery health, KPIs, risks, dependencies, and progress to stakeholders.
- Develop and support business cases, validate ROI assumptions, and partner with Finance on benefit analysis and value realization.
- Collaborate with the Impact Office on vendor management, contracts, SOW changes, budgeting, forecasting, and invoice validation.
- Promote delivery excellence through strong communication, adherence to Jira and reporting standards, and Agile coaching when appropriate.
Benefits
- Health, dental, and vision plans.
- 401(k) match.
- Volunteer time off.
- Short-term and long-term disability.
- Accident, life, and travel insurance.
- Flexible spending.
- Tuition reimbursement options.
- Employee Assistance Program (EAP).
- Length of Service Awards.
- 12–25 vacation days depending on years of service.
- 5 sick days.
- 6 holidays.
- 2 half-day holidays.
- 2 floating holidays.
- 1 inclusion day.
- 1 volunteer day.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
