Project Manager - Value Delivery Office

Delta Community Credit Union • Atlanta, GA

20h • Hybrid

About The Position

The Project Manager is responsible for delivering strategic, enterprise-level initiatives on behalf of business unit managers and credit union leadership. The role leads cross-departmental teams through project planning, analysis, and execution to deliver work on time, on budget, and to customer satisfaction. The Project Manager develops, manages, tracks, and reports on projects from inception through implementation, using traditional and Agile approaches as appropriate. The role forecasts progress, manages issues and scope changes, and facilitates the analysis and improvement of operational and business processes. It also involves communicating with all levels of the organization, service providers, and vendors to support high-quality service and application systems development and support; participating in strategic planning; and advising business unit managers on project management best practices. The Project Manager fosters open communication, learning, customer service, problem solving, risk management, and idea generation. Limited out-of-office and interoffice travel may be required. The position may offer work-from-home opportunities depending on performance and departmental needs.

Requirements

• Must be legally authorized to work in the United States without employer sponsorship now or in the future.
• Bachelor’s degree, or a high school diploma with at least 8 years of operational experience with increasing responsibility.
• At least 3 years of experience in a project management or process improvement role that includes delivery of technology solutions.
• Experience leading projects with noticeable business impacts and/or cross-divisional involvement.
• Strong working knowledge of the project life cycle and project management best practices.
• Demonstrated change management experience.
• Knowledge of Agile project management processes and terminology.
• Ability to collaborate across numerous departments to drive progress.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent organization and time management skills.
• Ability to handle multiple projects and balance priorities under changing conditions.
• Excellent written and verbal communication skills and ability to communicate with all organizational levels.
• Ability to resolve conflict, negotiate solutions, remove barriers, and build consensus.
• Ability to motivate and build teams, influence without formal authority, and administer accountability.
• Proficiency with Word, Excel, PowerPoint, Outlook, Visio, and MS Project.
• Compliance with Credit Union policies and procedures, including Bank Secrecy Act regulations.

Nice To Haves

• Master’s degree in Business, Operations, or a related field.
• At least 5 years in a project management lead or related team member role.
• Experience in two or more of financial services, operations, or manufacturing.
• CAPM, PMP, or another industry-recognized project management or process improvement certification.
• Formal traditional or Agile project management training.
• Previous work in an enterprise PMO or matrixed organization.
• Experience in the credit union or financial services industry.
• Overall knowledge of Symitar software and Delta Community Credit Union policies and procedures.

Responsibilities

• Lead cross-departmental teams in planning, analysis, and execution tracking for enterprise-level projects, delivering on time, on budget, and to customer satisfaction.
• Cultivate, manage, and track projects from inception to implementation.
• Develop and manage project-specific processes and materials, including project charters, scope statements, Gantt timeline charts, and status reports.
• Facilitate analysis and improvement of operational and business processes.
• Provide project management consultation to business unit managers driving departmental initiatives.
• Communicate regularly with organizational stakeholders, industry peers, service providers, and vendors to support high-quality service and application systems development and support.
• Participate in strategic planning and promote project management best practices.
• Facilitate problem-solving discussions and negotiate alternative solutions when conflict arises.
• Manage multiple projects and balance priorities as conditions change.
• Motivate and build teams, influence without formal authority, and administer accountability.
• Follow safety-conscious practices and comply with Credit Union policies and procedures, including Bank Secrecy Act regulations.

Benefits

• Medical, dental, and vision coverage.
• Basic life and accidental death and dismemberment insurance, long-term disability, Employee Assistance Program, and MyAdvocate.
• Supplemental or voluntary insurance.
• 401(k) plan with company match.
• Vacation, holidays, and personal time off.
• Paid maternity and paternity leave.
• Pre-tax health and dependent care spending accounts.
• Benefit Choice Program.
• Health Reward Dollars.
• Discount on gym reimbursement and identity theft programs.
• Legal services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level