program manager, Transformation and Process Excellence (Seattle, WA or Nashville, TN)

Starbucks Coffee Company • Seattle, WA

4d • $130,300 - $217,400 • Onsite

About The Position

The Program Manager, Transformation and Process Excellence leads end-to-end process optimization and transformation across Product, Supply Chain, and Store Operations. The role supports a portfolio of initiatives focused on waste reduction, supply chain and inventory optimization, and analytics and reporting to unlock efficiency, reduce cost, and deliver measurable business impact. The position partners with functional leaders to develop business cases, align cross-functional teams, and deliver programs that support enterprise priorities.

Requirements

• 8+ years of experience in one or more areas such as program management, process improvement, operations excellence, supply chain operations, S&OP, data analytics, or transformation leadership, including leading large, complex, cross-functional enterprise programs.
• Experience applying project or program management methodologies such as Agile, Waterfall, stage-gate, or hybrid delivery models to manage scope, milestones, risks, and outcomes.
• Experience analyzing current-state business and system processes, identifying pain points and root causes, and designing future-state processes that improve efficiency, service, cost, quality, or partner/customer experience.
• Passion for using data, analytics, dashboards, and performance metrics to identify opportunities, generate insights, measure impact, and influence business decisions.
• Experience applying Lean, continuous improvement, problem-solving, and alternatives analysis techniques to assess operational and financial impacts.
• Strong business acumen with experience in CPG, QSR, retail, supply chain, or other comparable consumer-focused industries.

Responsibilities

• Partner with functional leaders to define and lead enterprise-wide process transformation initiatives, build business cases, align cross-functional teams, and deliver measurable business outcomes.
• Work cross-functionally with finance, technology, product development, sourcing, supply planning, manufacturing, distribution, and store operations.
• Use data, analytics, dashboards, and performance metrics to identify opportunities, measure impact, and drive outcomes across service, cost, cash, quality, and partner/customer experience.
• Sequence projects and deliverables, maintain current priorities, analyze interdependencies, risks, and mitigations, and monitor delivery against milestones and business objectives.
• Maintain executive status reporting and escalate issues as needed to drive resolution.

Benefits

• Medical, dental, and vision insurance
• Basic and supplemental life insurance and other voluntary insurance benefits
• Short-term and long-term disability
• Paid parental leave
• Family expansion reimbursement
• Paid vacation from date of hire
• Sick time
• Eight paid holidays and two personal days per year
• Eligible partners may participate in a 401(k) retirement plan with employer match
• Discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• Incentivized emergency savings and financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• Student loan management resources and access to other educational opportunities
• Backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed