Program Manager, Teleoperations

Watney • San Francisco, CA

1d

About The Position

The Program Manager, Teleoperations runs the day-to-day work of the robot pilot program: getting new pilots through tryouts and training, tracking how they perform once they're on the floor, and flagging what needs to change. You'll work under the program lead and alongside Fleet Operations, reporting what the numbers say and helping carry out the fixes. This program runs today: a 2,000+ pilot floor already supports robots working live customer deployments. You'll spend your first months learning how that floor runs, then take direct ownership of a piece of it - a training cohort, a KPI, a shift. We're looking for someone with strong critical thinking and clear communication, ready to learn a live operations program from the ground up - comfortable with messy real-world data and fast-changing priorities.

Requirements

• 1-2 years of experience in an operations, program-support, or offshore-workforce role (recruiting, training, or performance tracking)
• Comfort working from SOPs and following a defined process closely
• Strong data-analysis skills and comfort with messy real-world data
• Clear written and verbal communication skills
• Willingness to work hard in a scrappy environment

Responsibilities

• Run tryouts and training sessions for new pilots, and track how they perform
• Pull and report on KPIs (telemetry, task times, etc.) for your piece of the floor
• Follow SOPs, flag where they break down, and help update them
• Coordinate with Fleet Operations on day-to-day robot allocation for training
• Escalate performance findings to the program lead and to hardware/software engineering

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed