Program Manager, Resident Services (Single Ro

Mission Housing Development Corporation•San Francisco, CA

9d•$85,000 - $90,000•Onsite

About The Position

The Program Manager, Resident Services is responsible for the day-to-day operations of Mission Housing’s Single Room Occupancy (SRO) sites and for implementing a trauma-informed, person-centered service approach that advances racial equity. The role supervises, supports, and trains Resident Services Coordinators; oversees resident services, community engagement, grants, budgets, reporting, documentation, and coordination with property management and third parties; and works with the Director of Resident Services to maintain service quality and meet agency, contractual, grant, and regulatory requirements. The Program Manager develops and coordinates site plans, builds partnerships with service providers and community organizations, monitors and evaluates staff work, and supports residents in housing stability, economic self-sufficiency, and access to benefits and community resources. The role organizes programs and activities, supports resident leadership and councils, and maintains resident records and required reports. Occasional community-building activities and events may take place outside regular business hours. The position is full-time and exempt, based in San Francisco, and reports to the Director of Resident Services. The listed annual compensation is $85,000 to $90,000, depending on experience. Medical, dental, vision, and retirement plans are listed. Interviews are expected to begin in January 2027.

Requirements

Bachelor’s degree in social work or a related field, or 2–3 years of experience in community services coordination and social service delivery, particularly program management or overseeing multiple programs and staff.
Experience working with formerly homeless individuals, people with disabilities, and seniors.
Ability to work constructively with people experiencing mental health, substance use, disability, and legal issues.
Knowledge of federal and state benefits programs and local services.
Demonstrated leadership and community-building skills.
Strong interpersonal skills and demonstrated ability to work effectively with people from diverse backgrounds.
Experience in program design, implementation, and evaluation.
Ability to communicate ideas clearly and professionally in writing and orally.
Ability to work independently and as part of a team.
Ability to maintain confidentiality of sensitive information.
Ability to follow through and complete job duties.
Proficiency in MS Word, Excel, the Internet, and Outlook.
Professional commitment to the mission of Mission Housing Development Corporation.
Valid California Driver’s License and clean driving record.

Nice To Haves

Multilingual ability.

Responsibilities

Oversee day-to-day operations at Single Room Occupancy sites and implement a trauma-informed, person-centered service approach that advances racial equity.
Supervise, support, coach, and train Resident Services Coordinators, including leading regular coordination meetings and developing individualized work plans.
Plan, organize, coordinate, and supervise community-building and resident engagement activities, including coordination with partners, City agencies, and other third parties.
Manage SRO grants, programs, budgets, funding channels, reporting obligations, grant renewals, file reviews, and required documentation.
Work with the Director of Resident Services to oversee service delivery, quality control, program activities, and compliance with agency, contractual, grant, and regulatory requirements.
Develop short- and long-term plans; compile data for studies, reports, and recommendations; and coordinate site activities with departments, organizations, and agencies.
Build and maintain partnerships with service providers, educational institutions, community-based organizations, government agencies, and nonprofits.
Prepare staff reports, attend meetings, provide updates on tenant services and program status, and perform management duties as assigned by the Director or Department Head.
Identify residents’ strengths and support needs; meet with residents to establish work plans and document progress; and connect residents with housing, education, employment, transportation, health, and other resources.
Maintain confidential records of resident interactions and referrals and assist residents with accessing benefits and services.
Coordinate with Property Management on housing stabilization, lease violations, behavioral and mental health concerns, reasonable accommodations, annual recertifications, and housing retention.
Provide resource information to new residents, compile information on local resources, and organize community resource displays.
Represent Mission Housing at community roundtables, forums, networking meetings, conferences, and action groups.
Implement Resident Services Program objectives and applicable regulatory and grant requirements; arrange on-site speakers, workshops, and activities.
Coordinate use of community spaces and programs with Property Management; recruit and supervise volunteers; and support resident networks, leadership development, groups, and the elected Resident Council.
Mediate resident disputes or refer residents to mediation services; collaborate with other Resident Services staff; and produce a monthly calendar of events and activities.
Monitor and evaluate employee work in support of organizational goals and stated program outcome objectives.
Maintain timesheets, service and grant reports, activity budgets, resident files, and other required paperwork; update the department reporting systems and databases.
Participate in fundraising activities, networking meetings, staff meetings, and other duties consistent with the organization’s mission, as assigned.