Program Manager Principal, PS Operations Automation Team
About The Position
The Program Manager Principal will shape future Professional Services processes for onboarding clients in an innovative, digital-first capacity. The role guides and assigns activities across a cross-functional team to lead business process design and shape platform requirements for FIS client product enablement. It involves process discovery and redesign, working across multiple disciplines to develop new ways of working across a large enterprise, and planning and executing change management to achieve desired employee and client outcomes through new technology solutions. The position is hybrid, with three days in the office and two days virtual. Its impact includes building and executing new ways of working for FIS Professional Services, creating seamless and understandable client processes, improving time to revenue for FIS products, and reducing operating costs.
Requirements
- Experience designing and deploying enterprise-wide process changes through technology enablement.
- Ability to build tactical solutions that fit within a strategic framework and vision.
- Strong problem-solving ability in a fast-paced environment.
- Ability to evaluate operational frameworks and quickly identify effective changes.
- Experience in process optimization, change management, and agile software development.
- Ability to collaborate with cross-functional teams toward shared short- and long-term program goals and outcomes.
- Proven ability to find alternate paths when facing roadblocks or adversity.
- Relentless curiosity to conduct process discovery and design process re-engineering.
Responsibilities
- Lead process redesign for key products by mapping current-state processes through discovery and research, then recommend changes to achieve future-state operational goals.
- Create change strategy frameworks to support thoughtful deployment and scalable adoption of new solutions.
- Partner with enterprise-wide teams to plan and execute new tools and processes for client management, consultation, and client solution development.
- Create artifacts and visual frameworks to bring software and agentic practices to life.
- Evaluate business case assumptions and determine methods for measuring business cases.
- Guide and assign activities across a cross-functional team to lead business process design and shape platform requirements for FIS client product enablement.
- Plan and execute change management for new solutions to achieve desired employee and client outcomes.
Benefits
- Opportunities to make an impact in fintech
- Internal career growth opportunities
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
