Program Manager Principal, PS Operations Automation Team
About The Position
The Program Manager Principal will help shape future Professional Services processes for onboarding clients in an innovative, digital-first capacity. The role guides and assigns activities across a cross-functional team, leading business process design and shaping platform requirements for FIS client product enablement. It requires curiosity to conduct process discovery and design process re-engineering, and collaboration across multiple disciplines to shape new ways of working across a large enterprise. The position also negotiates, plans, and executes change management for new solutions to achieve the intended employee and client outcomes through technology deployment. The role focuses on redesigning key product processes, developing change strategies for scalable adoption, partnering with enterprise-wide teams on new client-management and solution-development tools and processes, creating artifacts and visual frameworks for software and agentic practices, and evaluating business case assumptions and measurement methods. Its impact includes building new ways of working for FIS Professional Services, making client processes seamless and clear, improving time to revenue for FIS products, and reducing operating costs. The role is hybrid, with three days in-office and two days virtual.
Requirements
- Experience designing and deploying enterprise-wide process changes through technology enablement.
- Ability to build tactical solutions that map to a strategic framework and vision.
- Strong problem-solving ability in a fast-paced environment.
- Ability to evaluate operational frameworks and quickly identify effective changes.
- Experience in process optimization, change management, and agile software development.
- Ability to collaborate with cross-functional teams toward shared goals and short- and long-term program objectives.
- Proven ability to find alternative paths when faced with roadblocks or adversity.
Responsibilities
- Lead process redesign for key products, mapping current-state processes through discovery and research and recommending changes to achieve future-state operational goals.
- Create change strategy frameworks to support thoughtful deployment and scalable adoption of new solutions.
- Partner with enterprise-wide teams to plan and execute new tools and processes for client management, consultation, and client solution development.
- Create artifacts and visual frameworks to bring software and agentic practices to life.
- Evaluate business case assumptions and determine a methodology for measuring business cases.
- Guide and assign activities across a cross-functional team to lead business process design and shape platform requirements for client product enablement.
- Negotiate, plan, and execute change management for new solutions to achieve employee and client outcomes.
Benefits
- Opportunities to make an impact in fintech
- Internal career growth opportunities
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
