Program Manager Principal, PS Operations Automation Team
About The Position
The Program Manager Principal will shape future Professional Services processes for onboarding clients in an innovative, digital-first capacity. The role guides and assigns activities across a cross-functional team, leading business process design and shaping platform requirements for FIS client product enablement. It requires curiosity to conduct process discovery and design process re-engineering, collaboration across multiple disciplines, and planning and executing change management for new solutions to achieve employee and client outcomes. The position focuses on shaping, building, and executing new ways of working for FIS Professional Services, creating clear client processes, improving time to revenue for FIS products, and reducing operating costs. The role is hybrid, with three days in-office and two days virtual.
Requirements
- Experience designing and deploying enterprise-wide process changes through technology enablement.
- Ability to build tactical solutions that align with a strategic framework and vision.
- Strong problem-solving ability in a fast-paced environment.
- Ability to evaluate operational frameworks and quickly identify effective changes.
- Experience in process optimization, change management, and agile software development.
- Ability to collaborate with cross-functional teams toward shared short- and long-term program objectives.
- Proven ability to find alternate paths when faced with roadblocks or adversity.
Responsibilities
- Lead process redesign for key products by mapping current-state processes through discovery and research, then recommending changes to achieve future-state operational goals.
- Create change strategy frameworks for thoughtful deployment and scalable adoption of new solutions.
- Partner with enterprise-wide teams to plan and execute new tools and processes for client management, consultation, and client solution development.
- Create artifacts and visual frameworks to bring software and agentic practices to life.
- Evaluate business case assumptions and determine measurement methodologies.
- Shape, build, and execute new ways of working for FIS Professional Services.
- Create seamless, easy-to-understand client processes.
- Improve time to revenue for FIS products and reduce operating costs.
Benefits
- Opportunities to make an impact in fintech
- Internal career growth opportunities
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
