Program Manager, Pharmacy Solutions

Hawaii Medical Service Association•Honolulu, HI

About The Position

The Program Manager, Pharmacy Solutions leads cross-functional program intake, governance, planning, execution, and coordination for Pharmacy strategic initiatives and enterprise projects. The role aligns operational, clinical, analytical, vendor, and business stakeholders; assesses risks, priorities, dependencies, and operational impacts; and supports implementation readiness, adoption, and accountability for pharmacy initiatives, operational changes, and regulatory requirements. The position also leads Pharmacy issue intake, triage, tracking, escalation, investigation, and resolution. It manages issue reporting and metrics, drives root-cause analysis and corrective or preventive actions, and uses trends and process-improvement activities to strengthen accountability and inform leadership decisions. The role maintains visibility into pharmacy workstreams, priorities, risks, dependencies, and decisions; leads governance forums such as Portfolio Review and Issue Management; and prepares executive status updates, reporting materials, meeting documentation, and action trackers. It assesses progress and barriers, recommends mitigation strategies, and communicates decisions, issues, and next steps to support timely delivery. Performs other miscellaneous responsibilities and duties as assigned or directed.

Requirements

Bachelor's degree and four years of work-related experience, or an equivalent combination of education and experience.
Strong interpersonal skills.
Effective written and verbal communication skills.
Proficiency in problem solving and data collection, analysis, and interpretation.
Knowledge and demonstrated application of project and program management practices, including governance, prioritization, risk assessment, stakeholder engagement, and execution oversight.
Proficiency in developing and executing operational process flows.
Intermediate working knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

Lead and drive Pharmacy program intake processes and governance across Pharmacy Management teams and key business partners.
Lead communication, alignment, and decision-making among operational, clinical, analytical, vendor, and business stakeholders.
Assess risks, priorities, dependencies, and operational impacts; recommend actions and drive planning, execution, and coordination of pharmacy strategic initiatives and enterprise projects.
Lead implementation readiness activities and cross-functional planning for pharmacy initiatives, operational changes, and regulatory requirements.
Guide stakeholders in understanding new processes, expectations, decisions, and implementation timelines to support adoption and accountability.
Lead Pharmacy issue intake, triage, tracking, escalation, and resolution activities.
Prioritize and route issues based on risk, urgency, business impact, regulatory implications, and stakeholder needs.
Drive root-cause investigation and recommend corrective or preventive actions to reduce recurrence and improve operational outcomes.
Manage issue reporting, metrics, escalation trends, and process-improvement activities to inform leadership decisions and strengthen accountability.
Maintain strategic visibility into pharmacy workstreams, organizational priorities, risks, dependencies, and decisions.
Lead governance forums, including Portfolio Review, Issue Management, and other Pharmacy Management operating model meetings.
Develop executive-level status updates, reporting materials, meeting documentation, and action trackers.
Assess initiative progress, identify risks and barriers, recommend mitigation strategies, and communicate decisions, issues, and next steps.
Provide transparency and actionable insight across pharmacy leadership and partner organizations to support timely decisions and delivery.
Perform other miscellaneous responsibilities and duties as assigned or directed.