Program Manager Ops

PAYLOCITY CORPORATION•Town of Pittsford, NY

5h•$80,000 - $118,000•Hybrid

About The Position

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Requirements

Bachelor’s degree and a minimum of 5-7 years of practical program management experience, or equivalent combination of education and experience
Proficient in Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
Experience working with large teams on programs that are deadline-driven
Experience mentoring and/or developing others.
Highly organized and able to multi-task
Exceptional communication skills
Strong leadership skills – must be able to work confidently and effectively with multiple departments and levels within the company
Excellent presentation and customer service skills
Strong technical aptitude to quickly learn new technologies/internal software systems and identify user applications
Experience within a customer service focused organization
Experience working in a fast-paced environment a strong asset

Responsibilities

Independently gathers cross-functional feedback or external data-driven feedback (from potential buyers, existing customers, sales or studying the market/competition) on deliverables to ensure highest quality deliverables.
Generally produces deliverables that do not require significant iteration from leadership (defined as more than 3 rounds of revisions from direct leader)
Independently builds objectives and full year plan with KPIs, gets alignment from Directors/Sr. Directors across Marketing
Ability to present up to Director/Sr. Director within Marketing so that: everyone in the room is clear on the meeting objective, current state, options considered, recommendation and rationale
Communicates obstacles and recommended solutions to adjust plans to achieve objectives
Ability to define a project scope and lead cross-functional marketing project team
Facilitates the definition of program scope, goals and deliverables for specific programs, as assigned.
Develops detailed project plans and manages all processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
Responsible for coordinating complex initiatives from initiation to successful completion.
Develops, tracks and maintains program plans and program deliverables and communicates program milestones and progress.
Assists the department managers in creating documentation, plans, etc. and maintains that documentation on an ongoing basis.
Coordinates program meetings with internal and cross-functional teams, generates meeting materials and produces post-meeting deliverables.
Effectively work with the teams to identify/mitigate program risks and participates in the creation of risk contingency plans.
Plans and sets goals and milestones with the team and clearly defines requirements and develops targets accordingly.
Detects, tracks and solves program issues effectively.
Recognizes areas for internal improvement and works with teams to develop plans for implementing them.
Collaborate across all business units to control resource requests while aligning to budgets and program plans
Solicits stakeholder feedback and benchmarks best practices to identify opportunities for improvement.
Identifies key metrics to help prioritize and monitor critical activities, ensuring consistent and effective tracking and reporting of progress.
Effectively collaborates (provides and invites thoughts, ideas, opinions on how we can create something better) cross-functionally within Marketing and the enterprise.
Leverages data to generate organization and people insights, which in turn influence areas of focus and strengthen decision-making
Uses best practices and knowledge of internal or external business issues to make recommendations and implement improvements to products, services or processes in own functional area.
Provides regular updates of the progress and status of specific programs
Recommends improvements and troubleshoots all implementation issues.
Programs may vary in number, size and complexity.
Drives initiatives in support of department and organizational goals.
Demonstrates a commitment to Paylocity Core Values
Maintains on-going documentation on program status and monitors progress towards completion while adjusting resources and plan accordingly to meet program requirements
Develops goals and drives prioritization of projects
Recognizes and solicits diverse perspectives (across orgs, regions)
Shows up in cross team and department meetings with value add on activation and execution as it relates to their functional area.
Can initiate and/or lead cross functional projects - delivering complex, large scope projects across organization and geography
Managing resourcing for functional area, including forecasting, spend management, and adjustments to optimize ROI
Carries a business metric that elevates to Marketing department level
Allocates team resources to projects/campaigns with the highest ROI for driving growth
Communicate team progress and results across organizations and influences leadership (within function)
Partners with product/sales/etc. to identify and execute projects and campaigns that will directly contribute to Paylocity's growth
Exercises analytical skills, knowledge, and experience to make informed decisions and solve problems. Escalates decision making at an appropriate level.
Supports and promotes change, appreciates risk-taking, and encourages alternative approaches.
Can lead cross functional team/external agencies to execute to plan and hold accountable to their goals and timelines
Communicates to leadership the performance KPIs and overall weekly / monthly status of goals/budgets and communicates obstacles and recommended solutions to adjust plans to achieve objectives
Asserts own ideas effectively, and gains support and commitment from others that result in action.
Identifies what is most important and impactful and knows when to say no.
Uses knowledge to ensure internal/external customer satisfaction.
Regular interaction with clients/prospects/partners to better understand their needs
Stays current with competitive products/campaigns/messaging in order to ensure that Paylocity stays ahead in best serving customers in the industry
Demonstrates confidence when articulating a point of view based on data, experience, and knowledge.