Program Manager, National Security - DHS

Skydio

8d•$145,000 - $175,000

About The Position

Skydio is seeking a customer-focused Program Manager to own a segment of its Department of Homeland Security (DHS) portfolio. The role owns assigned accounts from contract award through the post-sale lifecycle, including fulfillment, onboarding, enablement, adoption, customer health, renewals, and expansion. Accounts cover Skydio’s full product portfolio and DHS deployment options, so the Program Manager must understand Skydio’s internal systems and tools as well as how DHS components operate. The role sets clear expectations for capabilities and timelines and partners with internal teams to deliver the customer success plan. Reporting to the Head of National Security Programs within the Mission Success organization, the Program Manager works closely with Sales, Solutions Engineering, Deployment, Product, Engineering, Security, Infrastructure, Support, Training, and Field Support. The position requires travel of up to 50%, including to DHS field locations, border sectors, and event sites, and the ability to pass a DHS background investigation. The role is limited to US citizens due to a government contract requirement. Employment-based visa or permanent residency sponsorship is not currently offered. Obtaining FAA Part 107 certification within the first 60 days is strongly encouraged for all Skydio employees and required for certain positions. The annual base salary range is $145,000–$175,000. Compensation packages for regular, full-time employees include stock options and comprehensive benefits. Eligible employees may receive relocation assistance and may enroll in group health insurance plans. Listed benefits include paid vacation, sick leave, holiday pay, and a 401(k) savings plan. Compensation and benefits are subject to applicable laws, company policies, and eligibility criteria.

Requirements

At least 5 years managing programs, strategic accounts, or technology fielding within DHS, the Department of War, or the defense and homeland security technology industry.
Direct experience supporting USSS, CBP, or other DHS components, with an understanding of their missions, operating environments, and stakeholders.
Familiarity with UAS and autonomous systems operations, including ISR missions.
Proven track record taking complex hardware and software systems from contract award to sustained operational use.
Working knowledge of federal acquisition and contract structures, such as FAR, IDIQ, BPA, and GSA Schedule, and experience delivering against contract requirements.
Demonstrated ability to drive adoption, renewals, and expansion by aligning products with mission needs and field-level realities.
Experience managing several accounts simultaneously while balancing customer expectations, technical constraints, and business priorities.
Strong written and verbal communication skills, including concise executive updates and clear technical discussions with operators and engineers.
Ability to work independently with high ownership in a fast-moving, mission-driven environment.
Ability to travel up to 50% of the time, including to DHS field locations, border sectors, and event sites.
Ability to pass a DHS background investigation.
US citizenship, as required by the government contract.
FAA Part 107 certification within the first 60 days is strongly encouraged for all employees and required for certain positions.

Nice To Haves

Prior service with USSS, CBP, or other federal law enforcement or homeland security agencies.
Hands-on sUAS pilot experience in ISR, law enforcement, or military operations.
Experience supporting National Special Security Events or other multi-agency operations.
Experience with border security technology, physical security programs, or unmanned systems.
Military service or prior government experience.
PMP or similar program management certification.
Experience with Salesforce or similar CRM tools.

Responsibilities

Own delivery of Skydio systems and accessories from contract award through receipt, including contract scope, deliverables, and compliance.
Drive shipping issues, support cases, and RMAs to resolution with Operations, Support, and Engineering, while keeping leadership informed about status and risk.
Take each program from delivery to first operational use.
Coordinate pilot, operator, and administrator training with the Training team.
Provide customers with documentation, support contacts, spares and RMA paths, and maintenance plans using repeatable playbooks.
Track systems purchased versus deployed and flying, and work with program staff, pilots, and field leadership to integrate Skydio into daily ISR and mission workflows.
Capture product gaps and operational feedback and brief Product and Engineering to influence priorities.
Serve as the primary post-sale contact for assigned accounts, working with program offices, operators, field leadership, contracting officers, and IT teams.
Run regular program reviews and QBRs, monitor account health and risk, and keep Salesforce and portfolio reporting current.
Own renewal readiness for support, software, and maintenance agreements and partner with Sales to close them on time.
Build relationships across components, sites, and field offices to identify expansion opportunities, including follow-on funding, new sites, additional systems, and new mission uses.