Program Manager, Life Sciences

Carrier•Beverly, MA

2d•$79,000 - $158,000•Onsite

About The Position

Sensitech is a world leader in supply chain visibility. Our innovative monitoring products and services help to maintain the quality, integrity, and security of our customers' valuable products at every step in their journey, all around the world. For more than 25 years, leading companies in the food, pharmaceutical, industrial, consumer goods, and other industries have relied on Sensitech to help protect their products—and their bottom lines. We are searching for a Program Manager to join our team in Beverly, MA! This role is expected to manage complex, high value and high potential software implementations in the Life Science vertical. The Program Manager identifies and applies approved analytics to transform customer data into information, then uses Cold Chain expertise and technical writing skills to communicate issues and actions to the customer as required. They are responsible for managing the content and delivery for customer reports and other communications according to defined department standards. The program manager participates in the development of technical documentation, reports/dashboards, presentations and other sales support activities; they follow-through to manage program implementations with internal and external customers using Sensitech’s proprietary software solutions. Drives change and uses new or unique solutions in business situations. Regularly interfaces with a cross-functional management team including, but not limited to DMS/Reporting Services, Support Services, SWE, Sales and Project and Program managers. Has daily contact with Sensitech’s global Professional Services department team members, in person and by phone and email. Maintains frequent contact with both internal and external customers and interacts with a wide range of customers and team members with varied backgrounds and perspectives. Customers will primarily be located in the North America region, but because of the global nature of customers, some EMEA support and minimal Asia or South America support is expected.

Requirements

Bachelor's Degree
3+ years of life science, supply chain, or logistics work experience
3+ years of project management or program management experience
1+ years in a customer facing role
Ability to travel up to 25% of the time (domestic)
Excellent technical writing and computer skills.
Adept at working with MS office products including Word, Excel, Powerpoint, SharePoint, etc.

Nice To Haves

Masters Degree in Industrial Engineering, Data Analytics
Current knowledge of FDA and EU regulations and familiarity with GxP software requirements
Excellent project management skills with a proven track record of leading long-term software implementations.
Effective communication skills and the ability to communicate complex principles and models in a simple to understand terms.
Capability to learn and manage new software platforms quickly.
Ability to balance competing demands and deal with ambiguity and an environment of change.
Strong critical thinking in complex situations.
Proven ability to prioritize project deliverables and a history of quality assurance across projects.
Experience working directly with customers at all levels.
Good knowledge of process improvement and quality management methods.
Ability to analyze large quantities of data and create detailed and actionable summaries based on sound statistical analysis and expert commentary.

Responsibilities

Manage complex, high value and high potential software implementations in the Life Science vertical.
Identify and apply approved analytics to transform customer data into information.
Use Cold Chain expertise and technical writing skills to communicate issues and actions to the customer.
Manage the content and delivery for customer reports and other communications according to defined department standards.
Participate in the development of technical documentation, reports/dashboards, presentations and other sales support activities.
Manage program implementations with internal and external customers using Sensitech’s proprietary software solutions.
Drive change and use new or unique solutions in business situations.
Interface with a cross-functional management team including DMS/Reporting Services, Support Services, SWE, Sales and Project and Program managers.
Maintain frequent contact with both internal and external customers.
Interact with a wide range of customers and team members with varied backgrounds and perspectives.
Provide EMEA support and minimal Asia or South America support as needed.