Program Manager, Liaison

St. Jude Children's Research Hospital•Memphis, TN

2d•$78,000 - $139,360

About The Position

The St. Jude Liaison Office helps St. Jude Children's Research Hospital and ALSAC operate as one mission-driven team through strategic alignment, cross-institutional collaboration, and support for fundraising objectives, the St. Jude mission, operational priorities, and strategic plan. Working in a fast-paced, highly collaborative environment alongside two Content Program Managers, this role researches, reviews, fact-checks, edits, and substantiates medical, scientific, research, programmatic, historical, and institutional content for general audiences. The Program Manager also partners with the High-Wealth Donor Program Manager to develop donor-facing proposals and materials, synthesizing complex scientific, clinical, financial, programmatic, and operational information into clear content for lay audiences. The position supports interviews with Spanish-speaking staff and may provide bilingual review, translation, and language support for English and Spanish donor materials. Fluency in English and Spanish is strongly preferred but not required. The successful candidate is an organized, detail-oriented critical thinker with strong writing, editing, proofreading, and research skills; can manage competing priorities and deadlines; and works collaboratively with executive leadership, faculty, and subject matter experts. A scientific background is helpful but not required. The role leads program planning and execution, stakeholder communication, reporting, budget oversight, risk management, and continuous improvement. It requires regular and predictable attendance. The stated salary range is $78,000–$139,360 per year.

Requirements

Bachelor's degree required.
At least 4 years of experience in program management and delivery.
Experience designing and managing programs with a focus on customer needs.
Experience in program budget tracking, reporting, and risk management.
Demonstrated experience engaging senior leaders to facilitate decision-making.
Experience providing guidance and mentorship within a program management team.
Some experience driving continuous program improvement projects.
Exceptional critical thinking, fact-checking, content editing, desk research, and writing skills.
Strong grammar and proofreading skills, meticulous attention to detail, and ability to manage competing priorities and deadlines.
Collaborative, organized, responsive, and accountable approach; comfort working closely with executive leadership, faculty, and subject matter experts.
Ability to adapt to evolving priorities, balance competing needs, exercise sound judgment, and provide thoughtful solutions for complex cross-functional initiatives.
Ability to communicate complex ideas effectively to diverse audiences and influence others to consider different points of view.
Ability to analyze and synthesize data, identify root causes and trends, draw insights, and communicate findings.
Skills in planning, forecasting, tracking, reconciling, and managing budgets and expenditures.
Ability to define program goals, scope, and milestones; drive execution; manage risks, resources, conflicts, and stakeholder accountability.
Ability to plan team workloads, set expectations, review work, give feedback, and support team members' development.
Ability to source and manage vendors, assess vendor offerings, negotiate and oversee service levels and terms, and address vendor delivery issues.
Ability to use digital communication tools and project management tools and methodologies.
Regular and predictable attendance.

Nice To Haves

Fluency in both English and Spanish, with strong written and verbal communication skills in both languages.
Scientific background.
Experience working at St. Jude or another large, similar institution.
Significant experience with office project planning tools such as MS Project, Microsoft SharePoint, ServiceNow, Smartsheet, and Microsoft Office.

Responsibilities

Research, review, fact-check, edit, and substantiate clinical, scientific, programmatic, historical, and institutional content for accuracy and consistency.
Support interviews and content review activities, providing bilingual review, translation, and language support for English and Spanish donor materials as needed.
Maintain knowledge of St. Jude history, institutional priorities, key statistics, research initiatives, clinical programs, and strategic objectives.
Partner with the High-Wealth Donor Program Manager to research and synthesize complex information into clear, donor-focused content for lay audiences, including program overviews, research highlights, disease summaries, manuscript summaries, statistical updates, scientific analyses, and donor-interest briefs.
Collaborate with faculty, subject matter experts, and stakeholders to gather, validate, and contextualize scientific and clinical information and develop written summaries, recommendations, and revisions.
Provide scientific subject matter expertise and guidance on scientific, clinical, and research-related content, materials, and inquiries.
Support scientific presentations and educational sessions about St. Jude laboratories, departments, programs, and emerging research initiatives as needed.
Review presentations, recorded videos, speaker materials, and related content; recommend improvements to accuracy, clarity, context, and effectiveness.
Manage and coordinate responses to requests for capital equipment information, program financial information, and institutional facts.
Maintain a centralized database of current St. Jude facts, statistics, and substantiated institutional information.
Create and maintain standard operating procedures, guidelines, and policy documentation.
Manage affiliate-related content reviews and submissions.
Attend speaking engagements with St. Jude faculty and staff as the St. Jude point of contact and advocate as needed, and prepare for resulting content adjustments.
Manage multiple projects, competing priorities, and accelerated deadlines while meeting established goals, objectives, timelines, and deliverables.
Develop recommendations for process improvement, planning, scope management, and risk mitigation.
Develop, maintain, and distribute regular reports, proactively tracking program activities, outcomes, and related data.
Assist with high-level institutional, patient, executive, and departmental initiatives; perform other duties as assigned as departmental needs change.
Lead program planning and execution, including defining objectives, approaches, goals, governance, resource deployment, reviews, contingency planning, reporting, and communication.
Collaborate with internal and external cross-functional teams to achieve outcomes aligned with departmental strategies.
Manage internal stakeholder communications and external vendors, and maintain strong partnerships inside and outside the institution.
Track program and project success; oversee program budgets through planning, control, and expenditure tracking.
Analyze data and prepare reports for senior leadership.
Maintain regular and predictable attendance.