Program Manager, Liaison

St. Jude Children's Research Hospital•Memphis, TN

8d•$78,000 - $139,360

About The Position

The Program Manager works in the St. Jude Liaison Office (SJLO), which supports strategic alignment and collaboration between St. Jude Children's Research Hospital and ALSAC. In a fast-paced, highly collaborative environment, the role partners with Content Program Managers and the High-Wealth Donor Program Manager to research, review, fact-check, edit, and substantiate clinical, scientific, programmatic, historical, and institutional content. The position synthesizes complex information into clear, accurate materials for general and donor audiences, and may provide bilingual English-Spanish review, translation, and content support. Spanish fluency is strongly preferred but not required. The role leads program planning and execution, coordinates cross-functional stakeholders and external vendors, tracks outcomes and budgets, analyzes data, prepares reports for senior leadership, and supports institutional initiatives. The Program Manager also maintains institutional facts and documentation, manages content reviews and requests, and contributes to process improvement. The position is based in Memphis, Tennessee, is full-time, and is scheduled for 40 hours per week on a weekday day shift.

Requirements

Bachelor's degree required.
At least 4 years of experience in program management and delivery.
Experience designing and managing programs focused on customer needs.
Experience with program budget tracking, reporting, and risk management.
Proven experience engaging senior leaders to facilitate decision-making.
Experience providing guidance and mentorship within a program management team.
Some experience driving continuous program improvement projects.
Strong critical thinking, research, fact-checking, content-editing, writing, grammar, and proofreading skills.
Meticulous attention to detail and the ability to manage competing priorities and deadlines.
Ability to work collaboratively and communicate complex ideas effectively to diverse audiences.
Ability to adapt to evolving priorities, exercise sound judgment, and develop thoughtful solutions.
Ability to organize, analyze, synthesize, and draw insights from data, including complex data sets.
Skills in program planning, execution, scope and milestone definition, stakeholder coordination, resource management, and risk management.
Skills in budget planning, forecasting, tracking, reconciling, and variance analysis.
Ability to manage people, establish goals, provide feedback, and support team development.
Experience working closely with executive leadership, faculty, and subject matter experts.
Licensure, registration, or certification is not required by law or by SJCRH.

Nice To Haves

Fluency in both English and Spanish, with strong written and verbal communication skills in both languages.
Scientific background.
Experience working at St. Jude or a large, similar institution.
Experience with office project-planning tools such as MS Project, Microsoft SharePoint, ServiceNow, Smartsheet, or MS Office.

Responsibilities

Research, review, fact-check, edit, and substantiate clinical, scientific, programmatic, historical, and institutional content.
Support interviews and content review activities, providing bilingual review, translation, and language support for English and Spanish donor materials as needed.
Maintain knowledge of St. Jude history, institutional priorities, statistics, research initiatives, clinical programs, and strategic objectives.
Partner with the High-Wealth Donor Program Manager to research and synthesize complex information into clear, donor-focused content for lay audiences.
Collaborate with faculty, subject matter experts, and stakeholders to gather, validate, and contextualize information and develop written summaries, recommendations, and revisions.
Provide scientific, clinical, and research-related subject matter guidance on content, materials, and inquiries.
Support scientific presentations and educational sessions about St. Jude laboratories, departments, programs, and emerging research initiatives.
Review presentations, recorded videos, speaker materials, and related content for accuracy, clarity, context, and effectiveness.
Coordinate responses to requests for capital equipment information, program financial information, and institutional facts.
Maintain a centralized database of current St. Jude facts, statistics, and substantiated institutional information.
Create and maintain standard operating procedures, guidelines, and policy documentation.
Manage affiliate-related content reviews and submissions.
Attend speaking engagements with St. Jude faculty and staff as a point of contact and advocate, and prepare for related content adjustments.
Manage multiple projects and competing priorities while meeting deadlines and established goals, objectives, timelines, and deliverables.
Recommend process improvements, planning approaches, scope management, and risk mitigation.
Develop, maintain, and distribute regular reports, and track program activities, outcomes, and related data.
Assist with high-level institutional, patient, executive, and departmental initiatives.
Lead program planning and execution, including objectives, approaches, governance, resources, reviews, contingency planning, reporting, and communication.
Collaborate with internal and external cross-functional teams to achieve outcomes aligned with departmental strategies.
Manage internal stakeholder communications and external vendor relationships.
Track program and project success and oversee program budgets, including expenditure planning, control, and tracking.
Analyze data and prepare reports for senior leadership.
Maintain regular and predictable attendance and perform other duties as assigned.