Program Manager, Liaison

St. Jude Children's Research Hospital•Memphis, TN

18h

About The Position

The Program Manager, Liaison works in the St. Jude Liaison Office (SJLO), which connects St. Jude Children's Research Hospital and ALSAC through strategic alignment, cross-institutional collaboration, and coordination of resources, communication, and engagement that support fundraising objectives and the St. Jude mission and priorities. In a fast-paced, collaborative environment, the role partners with Content Program Managers and the High-Wealth Donor Program Manager to research, review, fact-check, edit, and substantiate institutional, programmatic, clinical, and scientific content. The position translates complex information into clear, accurate, donor-focused materials for general audiences and delivers work within established timelines. The role may support Spanish-language interviews and donor-content reviews through bilingual review, translation, and language support. Fluency in both English and Spanish is strongly preferred but not required; a scientific background is helpful but not required. The Program Manager works closely with executive leadership, faculty, subject matter experts, stakeholders, and cross-functional teams. The position also leads program planning and execution, stakeholder communications, budget oversight, data analysis and reporting, risk management, and continuous improvement. Responsibilities may change with departmental needs.

Requirements

Bachelor's degree required.
At least 4 years of experience in program management and delivery.
Experience designing and managing programs focused on customer needs.
Experience with program budget tracking, reporting, and risk management.
Proven experience engaging senior leaders to facilitate decision-making.
Experience providing guidance and mentorship within a program management team.
Some experience driving continuous program improvement projects.
Critical-thinking skills, including the ability to draw insights, connect information, identify root causes, and solve complex problems independently.
Ability to adapt to changing priorities with resilience and flexibility.
Ability to communicate complex ideas effectively to diverse audiences and influence others.
Ability to lead meetings as needed and communicate effectively with cross-functional teams.
Ability to use digital communication tools and raise concerns and share information with teams.
Ability to set targets, follow through, anticipate roadblocks, remain focused on goals, and address challenges using data and analysis.
Skills in budget planning, forecasting, tracking, reconciling, and analyzing budgets and expenditures; understanding of budget planning, contracts, grants, and related organizational processes.
Ability to organize, analyze, and synthesize data; experience using data tools and systems and producing complex analyses and reports for senior leaders.
Program-management skills, including defining goals, scope, and milestones; executing programs; managing risks, resources, conflicts, and stakeholder accountability; and applying project-management tools and methodologies.
Ability to manage people, set goals, provide feedback, plan team workloads, coach team members, and support their development.
Experience with vendor sourcing and relationship management, contract negotiations, service-level oversight, and resolving vendor-delivery issues.
Strong writing, editing, fact-checking, proofreading, grammar, research, and attention-to-detail skills.
Ability to manage competing priorities and deadlines, exercise sound judgment, and work collaboratively with executive leadership, faculty, and subject matter experts.
None for licensure, registration, or certification required by law or by SJCRH.

Nice To Haves

Fluency in both English and Spanish, with strong written and verbal communication skills in both languages; preferred but not required.
Scientific background.
Experience working at St. Jude or another large, similar institution.
Significant experience with office project-planning tools such as MS Project, Microsoft SharePoint, ServiceNow, Smartsheet, and MS Office; preferred but not required.

Responsibilities

Research, review, fact-check, edit, and substantiate clinical, scientific, programmatic, historical, and institutional content for accuracy and consistency.
Support interviews and content reviews with Spanish-speaking staff, providing bilingual review, translation, and language support for English and Spanish donor materials as needed.
Maintain knowledge of St. Jude history, institutional priorities, statistics, research initiatives, clinical programs, and strategic objectives.
Partner with the High-Wealth Donor Program Manager to research and synthesize scientific, clinical, financial, and programmatic information into clear donor-focused content for lay audiences, including program overviews, research highlights, disease summaries, manuscript summaries, statistical updates, analyses, and donor-interest briefs.
Collaborate with faculty, subject matter experts, and stakeholders to gather, validate, and contextualize information and develop written summaries, recommendations, and content revisions.
Provide scientific subject matter expertise and guidance on scientific, clinical, and research-related content, materials, and inquiries.
Support scientific presentations and educational sessions about St. Jude laboratories, departments, programs, and emerging research initiatives as needed.
Review presentations, recorded videos, speaker materials, and related content, recommending improvements to accuracy, clarity, context, and effectiveness.
Coordinate responses to requests for capital equipment information, program financial information, and institutional facts.
Maintain a centralized database of current St. Jude facts, statistics, and substantiated institutional information.
Create and maintain standard operating procedures, guidelines, and policy documentation.
Manage affiliate-related content reviews and submissions.
Attend speaking engagements with St. Jude faculty and staff as the St. Jude point of contact and advocate as needed, and prepare for resulting content adjustments.
Manage multiple projects and competing priorities while meeting accelerated deadlines and established goals, objectives, timelines, and deliverables.
Recommend improvements to processes, planning, scope management, and risk mitigation.
Develop, maintain, and distribute regular reports, tracking program activities, outcomes, and related data.
Assist with high-level institutional, patient, executive, and departmental initiatives and perform other assigned duties.
Lead program planning and execution, including defining objectives, approaches, goals, governance, resource deployment, reviews, contingency planning, reporting, and communication.
Collaborate with internal and external cross-functional teams to achieve outcomes aligned with departmental strategies.
Manage internal stakeholder communications and external vendor relationships, and build partnerships across and outside the institution.
Track program and project success; oversee program budgets through planning, control, expenditure tracking, and variance management.
Analyze complex data and prepare reports for senior leadership.
Maintain regular and predictable attendance.
Perform other duties as assigned to meet departmental and institutional goals and objectives.