Program Manager, KFC Brand Experience

KFC•Plano, TX

About The Position

The Program Manager, Brand Experience supports the Head of Brand Experience by owning the structure, alignment, and delivery of complex, cross-functional initiatives. This role has two primary areas of responsibility: Owning the Brand Experience team’s PMO workstream during market launches – Drive the rollout of Australia’s migration to the Byte platform as the first market launch, while developing reusable artifacts and playbooks to streamline future market launches. Managing the Brand Experience portfolio – Own the planning, structure, and execution of the Brand Experience team’s ongoing workstreams, ensuring clear timelines, priorities, and alignment across teams. The Program Manager works closely with Product, Engineering, Design, Martech, Loyalty, Analytics, Market teams, and external partners to translate strategy into execution and keep initiatives on track.

Requirements

6–10+ years of experience in program management, delivery management, or operations within digital, product, or technology organizations.
Demonstrated experience managing complex, cross-functional initiatives with multiple stakeholders and dependencies.
Strong understanding of digital platforms, product development lifecycles, and agile or hybrid delivery models.
Experience working with external delivery partners or system integrators.
Strong organizational and problem-solving skills, with the ability to bring structure to ambiguous situations.
Excellent communication skills, with experience preparing updates for both working teams and senior leaders.

Responsibilities

Orchestrate the multi-market rollout of KFC’s digital experience stack (Atlas front end, Byte platform services, Helium design system), ensuring consistent execution and clear alignment across Product, Engineering, Design, Loyalty, Analytics, and Market teams.
Manage end-to-end migration phases, including scope alignment, discovery, build, deployment, and post-launch support.
Drive clarity around ownership, sequencing, and milestones across interconnected workstreams.
Manage Brand Experience team timelines by tracking dependencies, risks, and completion across cross-functional teams, including: Design, Martech, Analytics, Product, Engineering (Helium, Atlas, Byte teams), and External partners, including Capgemini, AKQA, etc.
Proactively surface risks and blockers and work with teams to resolve issues before they impact delivery.
Own program sync cadences, including recurring cross-functional check-ins and milestone reviews.
Prepare clear, concise reporting for standard team meetings and executive-level updates, including status, risks, dependencies, and upcoming decisions.
Maintain program documentation and artifacts to ensure shared understanding across stakeholders.
Liaise with Capgemini’s delivery PMO to ensure Brand Experience timelines and updates are reflected in broader SOPAC implementation and Byte delivery plans.
Ensure internal priorities remain aligned with external delivery schedules and commitments.
Build repeatable templates, tools, and artifacts to support future market migrations.
Help establish consistent ways of working that allow Brand Experience programs to scale across markets with less friction.
Continuously improve program processes based on learnings from each rollout.