Program Experience Manager

Cornerstone Support Services, Inc. • Mechanicsville, VA

2d • Onsite

About The Position

Cornerstone Support Services is seeking a compassionate leader to serve as the Program Experience Manager for their Day Support Program. This role is responsible for leading staff, championing person-centered services, building community connections, and ensuring participants with intellectual and developmental disabilities have fulfilling days tailored to their goals and interests. The Program Experience Manager will report to the Day Services Administrator and act as the operational heart of the program.

Requirements

• Bachelor's degree in Human Services, Social Work, Psychology, Special Education, or related field (or equivalent experience)
• 2+ years supporting individuals with intellectual/developmental disabilities

Nice To Haves

• Prior supervisory experience
• Familiarity with person-centered planning and Medicaid Waiver services

Responsibilities

• Lead daily program operations and coordinate schedules, activities, and staffing
• Supervise, coach, and develop a passionate direct support team
• Ensure each participant's services align with their Individual Support Plan (ISP)
• Build community partnerships that expand inclusion and life opportunities
• Maintain compliance with Medicaid Waiver regulations and documentation standards
• Promote a safe, respectful, and engaging environment for participants and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level