Program Experience Manager

Cornerstone Support Services, Inc. • Mechanicsville, VA

5d • $50,000 - $55,000 • Onsite

About The Position

Cornerstone Support Services is seeking a compassionate leader for their Day Support Program. The Program Experience Manager will lead staff, champion person-centered services, build community connections, and ensure participants experience days tailored to their goals and interests. This role is crucial for helping individuals with intellectual and developmental disabilities thrive.

Requirements

• Bachelor's degree in Human Services, Social Work, Psychology, Special Education, or related field (or equivalent experience)
• 2+ years supporting individuals with intellectual/developmental disabilities

Nice To Haves

• Prior supervisory experience
• Familiarity with person-centered planning and Medicaid Waiver services
• Love creating programs people are excited to show up to
• Lead with empathy, creativity, and accountability
• Energized by community collaboration and continuous improvement

Responsibilities

• Lead daily program operations and coordinate schedules, activities, and staffing
• Supervise, coach, and develop a passionate direct support team
• Ensure each participant's services align with their Individual Support Plan (ISP)
• Build community partnerships that expand inclusion and life opportunities
• Maintain compliance with Medicaid Waiver regulations and documentation standards
• Promote a safe, respectful, and engaging environment for participants and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level