Program Manager II

Everseen•Cincinnati, OH

About The Position

As a Program Manager on the Delivery Team, you will manage customer projects and ensure they are delivered on time, to a high standard, and within agreed scope. You will work closely with assigned System Engineers and collaborate across teams including Sales, Product, and Engineering. The role owns multiple customer projects from initiation through completion, leads customer communications, and coordinates internal teams and project tracking. It also supports deployments, upgrades, feature validation, and the incorporation of customer feedback into product development.

Requirements

2 to 3 years of experience in a similar role managing projects in a global matrixed organization.
Demonstrated ability to manage multiple complex customer projects simultaneously and deliver on time while meeting objectives.
Proactive, self-motivated, and able to take ownership and accountability for project outcomes.
Adaptable to changing requirements, able to manage multiple initiatives, and capable of anticipating and addressing issues promptly.
Interest in Everseen’s technology solutions and comfort discussing them at a high level while keeping up with developments.
Strong problem-solving skills and judgment to navigate and resolve complex situations.
Excellent organizational skills and attention to detail.
Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities.

Nice To Haves

Familiarity with Agile/Scrum tools such as Jira.
A relevant degree qualification.
A project management qualification such as Prince2 or PMP.

Responsibilities

Manage successful execution and delivery of customer projects, ensuring adherence to scope and schedule.
Create, maintain, and update project plans, tracking tasks, milestones, risks, and issues.
Own and manage projects for three customers, covering all project aspects from initiation to completion.
Lead customer communications, build close working relationships, and serve as the primary contact for inquiries and concerns.
Track customer-facing tasks to ensure visibility and accountability.
Develop effective solutions to challenges encountered during project execution.
Collaborate with internal teams, including product development, implementation, and customer support, to deliver projects within agreed scope and timelines.
Work with Sales and senior delivery team members to manage customer expectations and provide regular project updates.
Coordinate reporting with Sales, Customer Success, and data teams.
Use historical project data to support forecasting and decision-making.
Coordinate system performance analysis with technical and data teams to support successful integration and functionality of customer systems.
Create and coordinate Jira tickets for internal project tasks and maintain project updates in Salesforce.
Translate customer requirements into actionable features for technical teams.
Assist with ongoing deployments and upgrades, ensuring they integrate with existing projects and are completed on time and within scope.
Work with customers to test and validate new features and gather feedback.
Collaborate with Product teams to incorporate customer feedback into product development.