Program Manager II (Community & Housing Outreach)

Cascadia Health•Portland, OR

59d•$86,166 - $92,322•Onsite

About The Position

The Program Manager II oversees the daily operations of the Housing Outreach Team’s permanent supportive housing programs at the Garlington Health Center in NE Portland. The role directs and supports clinical, peer wellness, and administrative staff in providing treatment and housing-retention services to client households. It promotes trauma-informed, strengths-based, client-centered care and supports residents in achieving individual goals and transitioning to less restrictive settings. The position also provides leadership in inter-agency program development, staff development, quality improvement, and the use of research-based best practices and evidence-based models of care. The Program Manager oversees clinical operations and grant requirements, including staffing, program policies and procedures, safety protocols, documentation, budgets, grant spending, reporting, referrals, and partnerships. The role coordinates services with Cascadia teams and community organizations, monitors program effectiveness and compliance, and provides or oversees therapeutic and crisis interventions as needed. The position is based at the Garlington Health Center in NE Portland, Oregon. Work is performed in residential and office settings, with travel to Cascadia and community locations as needed. The regular schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.; breaks may be interrupted, and work may be unpredictable or disrupted. The work environment may involve potential violent behavior, disease exposure, biohazards, noise, and contaminants.

Requirements

Master’s degree in a behavioral science field from an accredited college or university, or another relevant master’s degree.
Demonstrated competencies to become credentialed as a Qualified Mental Health Professional (QMHP) under OAR 309-016-0005.
At least two years of management or supervisory experience overseeing staff and programs.
Experience working within or leading a program serving adults using a harm-reduction or Housing First modality.
Ability to read and understand Mental Health Assessments and Service Plans and train and oversee staff in their use.
Ability to provide quality client care and document services.
Strong working knowledge of homeless-services programming, HUD, local services, and population-specific needs.
Understanding of recovery and harm-reduction models, motivational interviewing, illness management and recovery, evidence-based practices, and strengths-based case management philosophies and strategies.
Ability to use computer hardware and software needed to perform job functions, electronic health records, and multiple data systems for program data entry and reporting.
Ability to prepare reports.
Valid driver’s license, three-year driving history, clean driving record, ability to pass a DMV check, and ability to complete Cascadia’s online Defensive Driving course.
Ability to commute to various Cascadia and community locations as needed.
Ability to perform CPR and First Aid and properly use AED equipment; CPR and First Aid certifications must remain current.
Ability to assist residents with services, skill-building outings, and access to community resources, and to support safety during potentially volatile situations.
Ability to work in a residential and office environment where routines may be hectic, breaks may be interrupted, and work may be unpredictable or disrupted.
Ability to remain alert to environmental risks, including potential violent behavior, disease exposure, biohazards, noise, and contaminants.

Nice To Haves

CADC certification is preferred.
More than two years of experience in homelessness is preferred.

Responsibilities

Contribute to annual program goals and objectives aligned with Cascadia’s strategic goals.
Assist clinical and senior leadership in developing and updating policies, procedures, and systems for supportive housing, short-term rental assistance, and clinical services.
Determine staffing needs; recruit, hire, train, assign priorities, assess performance, take corrective action, and conduct performance reviews.
Oversee daily program operations and train and guide staff to meet program goals and contract objectives.
Lead staff adherence to agency policies and procedures; review and update program guidelines and protocols in collaboration with agency leadership and relevant departments.
Coordinate with community partners and Cascadia’s housing property management team; help resolve interagency and systems problems.
Coordinate notifications and responses with Quality Management and Human Resources Employee Relations for critical incidents and events negatively affecting staff.
Monitor program effectiveness and help implement improvements to service, efficiency, care quality, contract outcomes, and costs.
Evaluate and implement methods, systems, procedures, and treatment strategies to manage costs; may help develop revenue sources.
Prepare reports and maintain the connection between program operations and evidence-based or best-practice service models.
Lead and model crisis interventions, follow emergency procedures, coordinate trauma-informed responses, and maintain team safety protocols and training.
Model therapeutic interventions and counseling, assist staff with difficult client or program situations, and provide clinical services as directed by client service plans.
Oversee accurate and timely electronic health record and ancillary documentation in compliance with agency policies, program procedures, and applicable regulations.
Ensure services are offered consistently and professionally; complete behavioral support plans, behavioral health assessments, and case management duties when appropriate.
Coordinate treatment and continuity of care with team members, community stakeholders, guardians, legal-system representatives, hospitals, medical providers, and other agencies.
Respect client rights and responsibilities and maintain professional boundaries and ethical conduct.
Promote the safety of clients, staff, and property; understand fire regulations, evacuation procedures, and facility response.
Comply with mandatory abuse reporting laws and HIPAA requirements; complete required annual training and participate in meetings, supervision, and professional development.
Manage the program’s clinical and medically related services, coordinating individual and group services and supporting timely same-day documentation.
Promote a therapeutic, welcoming, and safe community environment in collaboration with the Housing Outreach Team.
Lead program and internal partnerships and coordinate effectively with administrative support staff on timely and accurate HMIS data entry, updates, and exit documentation.
Track rental assistance grant spending and ensure spending remains within the limits of applicable grants.
Work with the Clinical Director to prepare and submit quarterly and annual contract reports, including coordinating data quality assurance across grant-funded program areas.
Coordinate referrals with the designated intake/referral coordinator, including local Coordinated Entry processes and placements in Permanent Supportive Housing units.
Lead the team’s critical incident process and ensure timely and appropriate crisis documentation, including same-shift EMR documentation and crisis alerts.
Establish the annual operating budget, plan revenue, set strategic operating goals, monitor spending and revenue, and coordinate with fiscal and accounts payable staff.
Plan agendas and facilitate clinical team meetings, staff meetings, trainings, and partnership meetings.
Ensure compliance with city regulations, state licensing standards, county requirements, grant requirements, and internal policies and standards; keep the team informed and arrange training as needed.
Perform other duties as assigned.

Benefits

Paid time off; full-time employees earn six weeks in their first year.
Medical coverage beginning the first of the month following hire.
Dental coverage beginning the first of the month following hire.
VSP vision discount plan.
403(b) retirement plan with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus an opportunity for an additional discretionary contribution of up to 5% at fiscal year-end.
Flexible Spending Account with medical, dependent-care, and transportation options.
Short-term disability insurance.
Long-term disability insurance.
Life insurance.
Paid bereavement leave.
Paid jury duty leave.
Length of Service Award.
Voluntary life insurance.
Supplemental insurance.
Student loan forgiveness options.
Employee Assistance Program.
Bike to Work reimbursement.