Program & Community Outreach Manager

COMMUNITY INTEGRATED HEALTH SERVICE • Centralia, WA

5d • $82,160 - $109,761 • Onsite

About The Position

CIHS is hiring a full-time Program & Community Outreach Manager based at its Centralia, Washington office and serving the Lewis County area. This experienced role leads assigned behavioral health programs and community outreach, with approximately half of the position focused on program operations and half on outreach and partnership development. The manager serves on the Management Team, contributes to organizational planning and improvements, and promotes accountability and a collaborative workplace culture.

The manager oversees daily program operations across multiple sites, including compliance, workflows, program performance, staffing, budgets, data, reporting, and service delivery. The role also leads community relationship-building and outreach: representing CIHS publicly, developing referral sources and partnerships, coordinating collaborative projects, identifying growth opportunities, delivering presentations, assessing community needs, and tracking outreach outcomes. The position collaborates with internal teams, external providers, leadership, Human Resources, and marketing resources to support integrated care and improved access to services.

Requirements

• Bachelor's degree in Behavioral Health, Human Services, Healthcare Administration, Business Administration, Public Administration, or a related field.
• Five to seven years of progressive leadership or management experience in behavioral health, healthcare, human services, or a closely related field.
• Demonstrated supervisory experience, including employee development, performance management, and operational oversight.
• Experience developing and maintaining professional relationships with external partners and community stakeholders.
• Strong computer proficiency, including Microsoft Office applications and electronic records systems.
• Valid driver's license and ability to travel throughout assigned service areas.
• Ability to successfully pass and maintain required background clearances.

Nice To Haves

• Master's degree in Behavioral Health, Social Work, Healthcare Administration, Public Health, Business Administration, or a related field.
• Washington State behavioral health credential (LMHC/A, LMFT/A, LICSW/A, or equivalent).
• Washington State Substance Use Disorder Professional (SUDP) credential.
• Experience in community outreach, public relations, business development, stakeholder engagement, or partnership development.
• Experience working with adult and youth systems of care.
• Experience developing referral networks and community engagement initiatives.
• Experience presenting to community groups, professional organizations, or public stakeholders.
• Knowledge of healthcare, behavioral health, Medicaid-funded services, and community resource systems.

Responsibilities

• Serve as an active member of the Management Team and contribute to policy development, operational improvements, and service delivery enhancements.
• Participate in strategic planning and recommend opportunities for organizational growth, service expansion, and community engagement.
• Collaborate with Human Resources on employee retention trends and workforce improvement initiatives.
• Model organizational values, accountability, and a positive, collaborative workplace culture.
• Oversee day-to-day operations of assigned programs, ensuring compliance with statements of work, deliverables, contracts, fidelity measures, and performance expectations.
• Develop and implement standardized workflows across programs and service locations.
• Monitor compliance with organizational policies, regulatory requirements, contractual obligations, and documentation standards.
• Maintain working knowledge of assigned programs and provide operational direction and support to staff.
• Connect organizational and program goals to daily work and clarify employee performance expectations and desired outcomes.
• Assess, plan, monitor, and evaluate assigned programs and provide operational oversight.
• Review productivity, quality measures, program outcomes, staffing patterns, and service utilization data to inform decisions.
• Lead recruitment, onboarding, coaching, training, performance evaluations, disciplinary recommendations, and employee development.
• Participate in budgeting and manage assigned programs within approved financial parameters.
• Prepare and present operational reports, recommendations, and performance analyses to leadership.
• Provide oversight and support across multiple sites, locations, and service areas.
• Coordinate internal teams and external service providers to support integrated care and service delivery.
• Develop and maintain relationships with healthcare systems, behavioral health providers, schools, community organizations, tribal entities, government agencies, and other stakeholders.
• Represent CIHS at conferences, community events, coalition meetings, networking groups, professional associations, and public forums.
• Cultivate referral sources and strategic partnerships to increase awareness of services and improve access to care.
• Develop and execute outreach plans to promote services, expand community awareness, and support growth initiatives.
• Coordinate collaborative projects and system partnerships that improve service coordination and reduce barriers to care.
• Identify program growth, service expansion, and partnership opportunities aligned with organizational objectives.
• Conduct presentations, trainings, workshops, and informational sessions for community partners, stakeholders, and professional groups.
• Evaluate community trends, service gaps, and emerging needs, and recommend program enhancements to leadership.
• Work with organizational leadership and marketing resources to develop outreach materials, educational content, and community messaging.
• Maintain communication with community stakeholders and external partners to support organizational visibility and positive relationships.
• Assist with community collaboration related to grants, funding opportunities, program development, and external partnerships.
• Track outreach activities, referral patterns, partnership outcomes, and community engagement results, and report findings to leadership.

Benefits

• Comprehensive medical, dental, vision, and prescription coverage; monthly health premiums are currently paid for the employee and qualifying dependents.
• Life insurance.
• Long-term disability coverage.
• 11 paid holidays.
• Paid Time Off (PTO), accruing 25 days in the first year.
• Employee Assistance Program (EAP).
• PERS Retirement Program through the State of Washington Department of Retirement Systems; CIHS contributes 5.58% of salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager