Community & Outreach Program Supervisor
About The Position
The Community & Outreach Program Supervisor oversees Just Compassion’s Street Outreach, Safe Parking, and Permanent Supportive Housing programs and directly supervises program staff. The position provides leadership across community-based outreach and housing services, supports participant-centered service and housing stability, strengthens community partnerships, and maintains accountability for operations and program outcomes. The supervisor coordinates staffing and daily program operations, guides staff in participant engagement and complex service situations, and oversees outreach, Safe Parking, and Permanent Supportive Housing services. The role works with community partners and internal quality assurance, data, and compliance teams; monitors outcomes, expenditures, and resource needs; and supports urgent safety concerns, on-call coverage, and inclement weather response as needed.
Requirements
- Bachelor’s degree in Social Work, Human Services, Public Administration, or a related field, or an equivalent combination of relevant education and professional experience.
- At least three years of relevant experience in homelessness services, outreach, housing, case management, or community programs.
- At least one year of experience supervising staff or leading a service team.
- Experience building community partnerships and maintaining stakeholder relationships.
- Knowledge of trauma-informed care, Housing First, harm reduction, and participant-centered services.
- Strong communication, de-escalation, relationship-building, and problem-solving skills.
- Valid driver’s license, access to a reliable personal vehicle, and current automobile insurance.
Nice To Haves
- Experience providing or overseeing Street Outreach, Safe Parking, Permanent Supportive Housing, or other community-based housing services, including coordination with housing providers and property management.
- Familiarity with HMIS, coordinated entry, and local housing, health care, and homelessness response resources.
- Relevant lived experience or additional language skills that support the communities served.
Responsibilities
- Supervise, coach, and evaluate Street Outreach, Safe Parking, and Permanent Supportive Housing staff.
- Provide leadership and oversight across assigned programs to support consistent service delivery and alignment with organizational and program goals.
- Support effective case management, participant engagement, housing stability, and program outcomes.
- Coordinate staffing, scheduling, participant assignments, and daily coverage across assigned programs.
- Support hiring, onboarding, training, and performance management in partnership with HR and Leadership.
- Guide staff on participant-centered engagement, de-escalation, professional boundaries, and complex service situations.
- Oversee Street Outreach services, including field engagement, individualized outreach strategies, referrals, and resources.
- Monitor emerging community needs and outreach priorities, and provide regular field support to strengthen service quality and staff decision-making.
- Oversee Safe Parking operations, including coordinator support, participant engagement, housing planning, site responsibilities, and program outcomes.
- Maintain and develop relationships with housing providers, property management, community partners, and other stakeholders.
- Oversee Permanent Supportive Housing services, ensuring consistent resident engagement, individualized support, service coordination, and early intervention when housing stability is at risk.
- Represent Just Compassion at City, County, and community partner meetings and activities.
- Provide leadership and support for urgent program and safety concerns, and participate in on-call and inclement weather response as needed.
- Partner with Quality Assurance and Data and Compliance to ensure documentation and contract compliance.
- Review program data, participant outcomes, and feedback to identify service gaps, address performance concerns, and implement improvements across assigned programs.
- Monitor program expenditures and resource needs within approved budgets.
- Perform other duties as assigned.
Benefits
- Medical insurance plans
- Dental insurance plans
- Vision insurance plans
- Employee Assistance Program providing confidential counseling, financial, and legal support at no cost to team members
- Individual Retirement Account retirement savings option
- Paid time off for eligible employees
- Paid sick time in accordance with Oregon law
- Paid leave benefits in compliance with Oregon Paid Leave Oregon, Oregon Family Leave Act, and the federal Family and Medical Leave Act, as applicable
- Eleven paid holidays annually
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
