Program Manager ICS 2

Hammer & NER•Wayzata, MN

About The Position

The Program Manager ICS 2 co-manages the daily operations of an Integrated Community Supports apartment program for adults with intellectual and developmental disabilities, which may include people with complex medical and behavioral support needs. The role oversees the medical, financial, social, and emotional needs of the people served, along with residential program operations, licensing, and compliance. The manager works with individuals, families, and interdisciplinary teams to develop and provide services, and co-supervises Direct Support Professionals and Lead Direct Support Professionals. The position shares program management duties with the Program Manager ICS 1, with specific assignments determined by the Program Director. The Program Manager helps ensure services follow licensing regulations, organizational policies, and Hammer & NER’s person-centered philosophy. The role promotes individuals’ civil and legal rights, choice, independence, and participation in the community. It also provides staff supervision and coaching, program administration, budget and staffing oversight, documentation, licensing preparation, and response to incidents and behavioral situations. The schedule is primarily Monday through Friday, with flexibility required for evenings, weekends, overnights, and holidays as organizational needs arise.

Requirements

A four-year college degree in social services or a related field and one year of full-time developmental-disabilities field experience to manage an ICF-MR licensed program; or a two-year college degree and two years of full-time developmental-disabilities field experience; or 50 hours of human services and disabilities education and training and four years of full-time work experience with people with disabilities to manage a waiver program.
Excellent written and verbal communication skills, including fluency in English.
Proficiency in Microsoft Office.
Time-management, organizational, and reporting skills, including the ability to manage multiple responsibilities and meet deadlines.
Availability for a flexible full-time schedule, including some evenings, weekends, overnights, and holidays as organizational needs require.
Valid driver’s license, personal automobile, and driving record that meets Hammer & NER’s insurance requirements.
MN DHS Background Study clearance.
Meet organizational and licensing requirements for tuberculosis screening.
Ability to lift up to 40 pounds, push or pull an individual in a wheelchair, and assist with personal care; physical tasks may include twisting, turning, kneeling, squatting, and pivot transfers.
Ability to participate frequently in repetitive activities, including working for several hours at a time with a keyboard, monitor, and laptop computer.
Experience with or ability to learn to operate specialized medical or adaptive equipment, including lifting equipment.
Demonstrated ability to respond to hazardous situations, including infectious disease or aggression.
Experience, ability, and commitment to working with individuals and teams across differences including race, gender identity, sexual orientation, religion, ability, age, class, and immigrant status.

Nice To Haves

Prior supervisory experience.

Responsibilities

Co-supervise, guide, coach, and provide performance feedback to direct reports; complete or support performance reviews and take appropriate action when warranted.
Work unfilled direct-care shifts when necessary and ensure staff complete required training and orientation.
Conduct or co-lead staff meetings and review plans and reports for service quality.
Build effective working relationships with individuals served, families, coworkers, supervisors, professionals, and others; respond promptly to complaints and incident reports.
Deliver services consistent with licensing regulations, organizational policies, and person-centered practices, while advocating for individuals’ rights and encouraging choice and independence.
Meet regularly with the Program Director and Program Manager ICS 1 to discuss program needs and complete the PM/PD update checklist.
Provide program oversight for seven of fourteen individuals as assigned, and oversee all fourteen in the absence of the Program Manager ICS 1.
Plan, implement, and evaluate program services and activities, and facilitate interdisciplinary teams in developing plans to meet individuals’ needs.
Work direct-care shifts as needed, including supporting personal care, medication administration, household chores, personal finances, and community participation.
Drive an organization-owned vehicle, lift van, or personal vehicle to activities and appointments in the Twin Cities and support individuals’ community participation.
Ensure program operations comply with applicable regulations and health and safety requirements; manage household maintenance, cleaning schedules, and care of individuals’ belongings and household items.
Participate in budget development, keep operations within budget targets, reconcile monthly expenses, authorize expenses, and request maintenance and repairs for residences and vehicles.
Monitor staffing budgets, schedules, payroll, and overtime; take primary responsibility for staff schedules.
Prepare the program for licensing inspections, participate in licensing surveys, submit required documentation and correction orders on time, and follow up on maintenance work orders.
Use required technology to complete daily, monthly, and annual documentation on schedule.
Train, manage, and lead staff in handling difficult situations; resolve minor issues when possible and escalate issues as appropriate.
Promptly report accidents, injuries, incidents, and illnesses involving people served in accordance with policy and procedure.
Meet mandated reporter obligations to protect vulnerable adults from abuse, neglect, and exploitation.
Take primary responsibility for US Bank auditing and reports, and provide feedback and support for performance evaluations.