Program Manager ICS 2

Hammer & NER•Wayzata, MN

About The Position

The Program Manager ICS 2 co-directs daily operations in an Integrated Community Supports setting (apartment program) for adults with intellectual and developmental disabilities, which may include individuals with complex medical and behavioral support needs. The role oversees the medical, financial, social, and emotional needs of the individuals served and day-to-day residential program operations, including licensing and compliance. The Program Manager collaborates with individuals supported, families, and interdisciplinary teams to develop and deliver services, and co-supervises Direct Support Professionals and Lead Direct Support Professionals. The position ensures services comply with licensing regulations and Hammer & NER policies and person-centered philosophy, while supporting choice, independence, and individuals’ civil and legal rights. The Program Manager co-manages the program with the Program Manager ICS 1 and divides responsibilities as assigned by the Program Director. The role provides program oversight for seven of 14 individuals, or all 14 in the absence of the Program Manager ICS 1. It includes staff leadership and supervision; program planning and administration; scheduling, budget, payroll, and compliance responsibilities; and, when needed, direct care duties. The role is full-time and non-exempt, with a primarily Monday–Friday schedule that requires flexibility to work evenings, weekends, overnights, and holidays depending on organizational needs.

Requirements

A four-year college degree in social services or a related field and one year of full-time developmental-disabilities experience to manage an ICF-MR licensed program; or a two-year college degree and two years of full-time developmental-disabilities experience; or 50 hours of human-services and disabilities education and training and four years of full-time experience working with people with disabilities to manage a waiver program.
Excellent written and verbal communication skills, including fluency in English.
Proficiency in Microsoft Office.
Time-management, organizational, and reporting skills, including the ability to manage multiple responsibilities and meet deadlines.
Availability for a flexible full-time schedule, including some evenings, weekends, overnights, and holidays as organizational needs require.
Valid driver’s license, personal automobile, and driving record meeting Hammer & NER insurance requirements.
MN DHS Background Study clearance.
Meet organizational and licensing requirements for tuberculosis (TB) screening.
Ability to lift up to 40 pounds and to push or pull an individual in a wheelchair or while assisting with cares; perform physical tasks such as twisting, turning, kneeling, squatting, and assisting with pivot transfers.
Ability to participate frequently in repetitive activities, including working for several hours at a time with a keyboard, monitor, and laptop computer.
Experience with or ability to learn to operate specialized medical or adaptive equipment, including lifting equipment.
Demonstrated ability to respond to hazardous situations, including infectious disease or aggression.
Experience, ability, and commitment to working with individuals and teams across differences including race, gender identity, sexual orientation, religion, ability, age, class, and immigrant status.

Nice To Haves

Prior supervisory experience.

Responsibilities

Provide co-supervisory oversight, technical guidance, and advice to staff, including working unfilled shifts when necessary.
Complete staff performance reviews, provide feedback and coaching, and take appropriate action based on performance.
Ensure current and new personnel complete training and provide orientation according to Hammer & NER practices.
Conduct and co-lead staff meetings and review plans and reports for quality.
Build effective working relationships with individuals served, families, coworkers, supervisors, program teams, professionals, and others; respond promptly to complaints and incident reports.
Lead services and activities in compliance with licensing regulations, Hammer & NER policies, and its person-centered philosophy; advocate for individuals’ civil and legal rights and encourage choice and independence.
Meet regularly with the Program Director and Program Manager ICS 1 to discuss program needs and complete the PM/PD update checklist.
Oversee the program for seven of 14 individuals, or 14 individuals in the absence of the Program Manager ICS 1, and as otherwise assigned.
Plan, implement, and evaluate program services and activities.
Facilitate interdisciplinary teams in developing plans to meet individuals’ needs.
Work direct care shifts as needed, including supporting personal care, medication administration, household chores, personal finances, and community participation.
Safely drive a Hammer & NER-owned vehicle, lift van, or personal vehicle to activities and appointments around the Twin Cities and support individuals’ community participation.
Ensure program operations comply with regulatory, health, and safety requirements.
Manage household maintenance, cleaning duties and schedules, and care and upkeep of individuals’ belongings, furniture, and appliances.
Participate in program budget development, manage resources, keep operations within targets, and reconcile expenses monthly.
Maintain the operating budget, authorize expenses, and request needed residence and vehicle maintenance and repairs.
Monitor and manage staffing budgets, schedules, payroll, and overtime; hold primary responsibility for staff schedules.
Prepare the program for licensing inspections and participate in licensing surveys; complete and submit required documentation and correction orders on time, and follow up on maintenance work orders.
Use required technology to maintain daily, monthly, and annual documentation as scheduled.
Train, manage, and lead staff in handling difficult situations; resolve minor issues when possible and escalate issues when necessary.
Immediately report accidents, injuries, incidents, and illnesses involving individuals served according to policy and procedure.
Fulfill mandated reporter obligations to protect vulnerable adults from abuse, neglect, and exploitation.
Hold primary responsibility for US Bank auditing and reports.
Provide feedback and support for completion of performance evaluations.