Program Manager ICS 1

Hammer & NER•Wayzata, MN

About The Position

The Program Manager ICS 1 co-directs daily operations in an Integrated Community Supports setting (apartment program) for adults with intellectual and developmental disabilities, which may include people with complex medical and behavioral support needs. The role oversees the medical, financial, social, and emotional needs of individuals served, as well as residential operations, licensing, and compliance. The Program Manager collaborates with individuals, families, and interdisciplinary teams to develop and deliver services that reflect Hammer & NER’s person-centered philosophy and core values: Person-Centered, Relational, Opportunistic, and Stewardship. The Program Manager co-manages the program with the Program Manager ICS 2, with responsibilities divided as assigned by the Program Director. This role is designated as the primary supervisor in applicable HRIS systems and co-supervises Direct Support Professionals and Lead Direct Support Professionals. Program oversight is generally for seven of 14 individuals, and for all 14 individuals in the absence of the Program Manager ICS 2. The position is full-time and non-exempt (hourly). The typical schedule is primarily Monday through Friday, with flexibility to work evenings, weekends, overnights, and holidays depending on organizational needs. The role may require working unfilled direct-care shifts and supporting individuals with personal care, medication administration, household tasks, finances, and community participation. It also involves driving a Hammer & NER vehicle, lift van, or personal vehicle to activities and appointments around the Twin Cities. The Program Manager oversees staff guidance and performance, program planning and administration, budgets and staffing, licensing readiness, required documentation, health and safety, and incident response. The position requires meeting applicable licensing and organizational requirements, including background-study clearance and TB screening.

Requirements

For management of an ICF-MR licensed program: a four-year college degree in social services or a related field and one year of full-time experience in developmental disabilities; or, for a waiver program, a two-year college degree and two years of full-time experience in developmental disabilities; or 50 hours of education and training related to human services and disabilities and four years of full-time work experience with people with disabilities.
Excellent written and verbal communication skills, including fluency in English.
Proficiency in Microsoft Office.
Time-management, organizational, and reporting skills, including the ability to manage multiple responsibilities and meet deadlines.
Availability for a flexible full-time schedule that may include evenings, weekends, overnights, and holidays.
Valid driver’s license, personal automobile, and driving record that meets Hammer & NER’s insurance requirements.
Successful Minnesota DHS background study clearance.
Ability to meet organizational and licensing requirements for tuberculosis screening.
Ability to lift up to 40 pounds and to push or pull an individual in a wheelchair or while assisting with cares.
Ability to perform physical tasks such as twisting, turning, kneeling, squatting, and assisting with pivot transfers.
Ability to work for several hours at a time with a keyboard, monitor, and laptop computer.
Experience with or ability to learn to operate specialized medical or adaptive equipment, including lifting equipment.
Demonstrated ability to respond to hazardous situations, including infectious disease or aggression.
Experience, ability, and commitment to working with individuals and teams with differences in race, gender identity, sexual orientation, religion, ability, age, class, and immigrant status.

Nice To Haves

Prior supervisory experience.

Responsibilities

Provide co-supervisory oversight, technical guidance, coaching, and performance management to Direct Support Professionals and Lead Direct Support Professionals.
Complete staff performance reviews and evaluations, provide feedback, take appropriate action when warranted, and ensure staff complete required training and orientation.
Conduct or co-lead staff meetings and review plans and reports for quality.
Work unfilled shifts when necessary and provide direct care support, including personal cares, medication administration, household chores, assistance with personal finances, and community support.
Build effective working relationships with individuals served, families, coworkers, supervisors, program teams, professionals, and others; respond promptly to complaints and incident reports.
Provide advocacy for individuals’ civil and legal rights and encourage choice, independence, and a positive environment.
Meet regularly with the Program Director and Program Manager ICS 2 and complete the PM/PD update checklist.
Oversee the program for seven of 14 individuals, as assigned, and provide oversight for all 14 in the absence of the Program Manager ICS 2.
Plan, implement, and evaluate program services and activities; facilitate interdisciplinary teams in developing plans to meet individuals’ needs.
Drive a Hammer & NER-owned vehicle, lift van, or personal vehicle to activities and appointments and support individuals’ community participation.
Ensure program operations comply with licensing, health, and safety requirements.
Manage household maintenance, cleaning schedules, and the care and upkeep of individuals’ belongings, furniture, and appliances.
Participate in budget development, manage resources, reconcile monthly expenses, maintain the operating budget, authorize expenses, and request repairs and maintenance.
Monitor staffing budgets, schedules, payroll, and overtime.
Prepare for licensing inspections; participate in licensing surveys; submit required documentation and correction orders on time; and follow up on maintenance work orders.
Use required technology to maintain daily, monthly, and annual documentation.
Train and lead staff in handling difficult situations, resolve minor issues when possible, and escalate issues when necessary.
Report accidents, injuries, incidents, and illnesses involving people served according to policy and procedure.
Fulfill mandated reporter responsibilities to protect vulnerable adults from abuse, neglect, and exploitation.
Complete key performance indicators related to security awareness, leaves of absence, family communication, and fire drills.