Program Manager ICS 1

Hammer & NER•Wayzata, MN

22h

About The Position

The Program Manager ICS 1 co-directs daily operations in an Integrated Community Supports apartment program for adults with intellectual and developmental disabilities, which may include people with complex medical and behavioral support needs. The role oversees the medical, financial, social, and emotional needs of the individuals served, as well as residential operations, licensing, and compliance. The Program Manager collaborates with individuals, families, and interdisciplinary teams to develop and deliver services, and co-supervises Direct Support Professionals and Lead Direct Support Professionals. The role applies Hammer & NER policies, licensing rules, and its person-centered philosophy, while promoting individuals’ civil and legal rights, choice, and independence. The Program Manager ICS 1 co-manages the program with the Program Manager ICS 2, splitting duties as assigned by the Program Director. This position is designated as the primary supervisor in the organization’s HRIS. Program oversight generally covers seven of 14 individuals and expands to all 14 in the absence of the Program Manager ICS 2. The role may include direct-care shifts, household and personal-care support, medication administration, community transportation, and response to incidents or emergencies. This is a full-time, hourly, non-exempt position. The typical schedule is primarily Monday through Friday, but requires flexibility to work evenings, weekends, overnights, and holidays depending on organizational needs. Salary is $28.50 per hour.

Requirements

A four-year college degree in social services or a related field and one year of full-time developmental-disabilities experience to manage an ICF-MR-licensed program; or a two-year college degree and two years of full-time developmental-disabilities experience; or 50 hours of education and training related to human services and disabilities and four years of full-time work experience with people with disabilities to manage a waiver program.
Excellent written and verbal communication skills, including fluency in English.
Proficiency in Microsoft Office.
Time-management, organizational, and reporting skills, including the ability to manage multiple responsibilities and meet assigned deadlines.
Availability for a flexible full-time schedule, including some evenings, weekends, overnights, and holidays depending on organizational needs.
Valid driver’s license, personal automobile, and driving record meeting Hammer & NER’s insurance requirements.
Must receive Minnesota Department of Human Services background-study clearance.
Must meet organizational and licensing requirements for tuberculosis screening.
Ability to lift up to 40 pounds, push or pull an individual in a wheelchair or while assisting with care, and perform physical tasks such as twisting, turning, kneeling, squatting, and assisting with pivot transfers.
Ability to participate frequently in repetitive activities, including working several hours at a time with a keyboard, monitor, and laptop computer.
Experience with or ability to learn to operate specialized medical or adaptive equipment, including lifting equipment.
Demonstrated ability to respond to hazardous situations, including infectious disease or aggression.
Experience, ability, and commitment to working with individuals and teams across differences including race, gender identity, sexual orientation, religion, ability, age, class, and immigrant status.

Nice To Haves

Prior supervisory experience.

Responsibilities

Co-supervise staff by providing technical guidance, coaching, performance management, feedback, and performance reviews; take appropriate action in response to staff performance.
Work unfilled shifts when necessary and ensure new and current personnel complete required training and orientation.
Conduct and co-lead staff meetings, reviewing plans and reports to support service quality.
Build effective working relationships with individuals served, families, coworkers, supervisors, interdisciplinary professionals, and others; respond promptly to complaints and incident reports.
Deliver services consistent with licensing regulations, organizational policies, and the person-centered philosophy; advocate for individuals’ civil and legal rights and encourage choice and independence.
Meet regularly with the Program Director and Program Manager ICS 2 to discuss program needs and complete the PM/PD update checklist.
Plan, implement, and evaluate program services, activities, and operations; facilitate interdisciplinary teams in developing plans to meet individuals’ needs.
Provide oversight for assigned individuals and, when the Program Manager ICS 2 is absent, provide oversight for all 14 individuals.
Work direct-care shifts as needed, including supporting personal care, medication administration, household chores, personal finances, and community participation.
Safely drive an organization-owned vehicle, lift van, or personal vehicle to activities and appointments around the Twin Cities and support individuals’ participation in the community.
Ensure program operations meet regulatory, health, and safety requirements; prepare for licensing inspections and participate in licensing surveys.
Manage household maintenance, cleaning schedules, and care of individuals’ belongings, furniture, and appliances; request necessary residence and vehicle repairs and follow up on work orders.
Participate in budget development, maintain the operating budget, authorize expenses, reconcile monthly expenses, and manage resources within budget targets.
Monitor staffing budgets, schedules, payroll, and overtime.
Complete and submit required documentation and correction orders on time, and use required technology to maintain daily, monthly, and annual records.
Train and lead staff in handling difficult situations; resolve minor issues when possible and escalate issues when appropriate.
Immediately report accidents, injuries, incidents, and illnesses involving individuals served according to policy and procedure.
Comply with mandated reporter laws to protect vulnerable adults from abuse, neglect, and exploitation.
Complete staff performance evaluations for Direct Support Professionals and Lead Direct Support Professionals, with input from the Program Manager ICS 2.
Complete assigned key performance indicators, including security awareness, LOAs, family communication, and fire drills.
Demonstrate teamwork, cooperation, and professional collaboration across the organization.