Program Manager I - Graduate Medical Education (GME)

Cleveland Clinic

1d•Hybrid

About The Position

The Program Manager I oversees operational processes supporting Graduate Medical Education (GME), including Limited Clinical Practitioner and moonlighting requests, trainee record retention, and GME Bridge Appointments. The role coordinates trainee onboarding and compliance activities, maintains documentation, collaborates with internal departments and external organizations, and ensures adherence to organizational policies and procedures. The position also develops and maintains operational systems that support GME. The caregiver works a day schedule, normally 8:00 a.m. to 4:30 p.m., with flexible start and end times. During the first 90 days, the caregiver works on-site three days per week. After that period, the position is hybrid, with one day per week on-site at Main Campus and four days remote.

Requirements

Meet one of the following education and experience combinations: bachelor's degree in Business Administration, Healthcare Administration, or a related field and two years of experience in project management, data analysis, and systems training; high school diploma/GED and six years of experience; associate degree and four years of experience; or master's degree and one year of experience.
Knowledge of statistical and financial analysis, primary research, and business plan development.

Nice To Haves

Experience in a healthcare setting.
Basic technology skills, including Microsoft Outlook, Word, and Teams.
Experience working within Graduate Medical Education (GME).
Experience coordinating student or trainee onboarding.
Experience using MedHub.

Responsibilities

Develop, implement, manage, and maintain operational systems and activities.
Serve as a liaison with all levels of the organization and the outside community.
Manage multiple priorities and projects with competing deadlines and allocate time to meet completion requirements.
Coach and mentor other positions within the department.
Review and monitor adherence to Human Resources policies and corporate compliance procedures.
Oversee Limited Clinical Practitioner and moonlighting requests.
Track board approvals and provide licensure and DEA updates to the GME onboarding team.
Coordinate with OPSA and Legal on complex requests.
Manage verification requests for current and former Main Campus trainees; review training records; complete forms for credentialing organizations, medical boards, Public Service Loan Forgiveness, and loan deferments; and save final documents in MedHub.
Maintain MedHub templates for standard trainee correspondence, including appointment and salary letters.
Oversee GME Bridge Appointments for eligible trainees moving between GME training appointments or from GME training to an approved Professional Staff appointment.
Coordinate with training programs, departments, OPSA, and other stakeholders to complete appointments and help maintain employment status and healthcare benefits during transition periods.
Assist with trainee onboarding, compliance responsibilities, and related activities throughout the academic year.
Perform other duties as assigned.